At a Glance
- Tasks: Support patients with dietary needs and manage medical supplies efficiently.
- Company: Vitaflo, a leader in clinical nutrition for over 25 years.
- Benefits: Competitive salary, 25 days leave, gym membership, and private healthcare.
- Other info: Hybrid working policy and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Customer service experience and strong communication skills required.
For more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, paediatric kidney disease, and specialised diets such as the ketogenic diet. Vitaflo products offer patients choice, flexibility, and convenience. We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets.
Founded in 1997, Vitaflo develops specialised clinical nutrition products for patients with inherited metabolic disorders, paediatric kidney disease and those requiring specialist diets, including the ketogenic diet. With a global presence, our research and innovation are driven by the needs of the patients we serve. Behind our products is a dedicated and collaborative team, united by a shared passion to make a meaningful difference to patients' lives. This dedication is reflected in our people; 90% of employees said in our 2025 survey that they are proud to work at Vitaflo. Our mission, Enhancing Lives Together, sits at the centre of our business, guiding our decisions, our innovation, and our commitment to patients and their families.
Vitaflo International Ltd are currently looking to recruit a Care Coordinator to be based in our head office, on a full-time permanent contract. Reporting directly to the Customer Care Manager, the successful candidate will be part of a team supporting circa 2.3k patients with specific dietary needs. Our phone lines are open Monday to Friday from 8am to 6pm, and the successful candidate will be expected to cover 34 hours per week. We operate a hybrid working policy.
As part of the Vitaflo to You team, you'll be responsible for:
- Managing patients' supplies of medical feeds.
- Supporting patients by checking stock levels to ensure that they are rotating stock correctly, raising their order in line with their regime and needs.
- Managing repeat prescription process and working closely with our in-house pharmacy team to ensure speedy delivery.
- Liaising closely with dieticians, GP practices and external pharmacies to deliver a professional and supportive experience for our patients.
Key skills and experience:
- Ability to work in a fast-paced customer-focused environment.
- Experience of handling and resolving customer issues.
- Comfortable working in a change-driven, high-pressure environment.
- Able to demonstrate strong communication skills.
- Experience of accurately inputting information onto a database.
- A strong team player.
- A hands-on, caring approach.
- Excellent customer service skills in order to build brand loyalty.
What we offer?
- Competitive salary
- 25 days annual leave (pro rata for part time) plus bank holidays and Christmas shut down
- Discretionary bonus scheme (subject to qualifying period)
- Gym membership/allowance (subject to qualifying period)
- Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%). Employee minimum contributions apply
- Private healthcare (subject to qualifying period)
- Volunteering opportunities
- Cycle to work scheme (subject to qualifying period)
At Vitaflo (International) Ltd, our values are rooted in respect - for our employees, our customers and our patients. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant anonymised data for monitoring purposes during our candidate registration process.
Care Coordinator in Liverpool employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in Liverpool
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We think you need these skills to ace Care Coordinator in Liverpool
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at All The Top Bananas.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at All The Top Bananas.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to All The Top Bananas. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at All The Top Bananas. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research All The Top Bananas’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
