At a Glance
- Tasks: Support customers using Microsoft Dynamics 365, troubleshooting issues and enhancing user experience.
- Company: Established tech consultancy in Gateshead with a focus on Microsoft business applications.
- Benefits: Up to £40,000 salary, hybrid work, flexible hours, and career progression opportunities.
- Other info: Opportunity for career advancement into leadership roles as the support function expands.
- Why this job: Join a small team where your impact matters and grow your skills in a dynamic environment.
- Qualifications: Experience in ERP support, particularly with Dynamics NAV or Business Central, and strong problem-solving skills.
The predicted salary is between 51750 - 63250 £ per year.
Dynamics 365 Support Consultant required to join an established technology consultancy based in Gateshead (hybrid with flexibility).
This is a support role focused on Microsoft Dynamics 365, with a particular emphasis on ERP platforms such as Dynamics NAV and Business Central.
You'll be responsible for supporting a variety of customers across their live environments, troubleshooting issues and helping users get the most from their systems.
The Organisation
This is an established technology consultancy specialising in Microsoft business applications, working with customers across a range of sectors to deliver and support business-critical technology solutions.
The business has a strong focus on Microsoft Dynamics 365 and the wider Power Platform, supporting customers throughout the full lifecycle of their systems.
As the customer base continues to grow, they're looking to strengthen their dedicated support capability with someone who can provide reliable, high-quality application support.
The support team is currently small, giving the successful candidate the opportunity to have a genuine impact on how the function develops.
The Role
This is a hands-on Dynamics 365 Support role focused on supporting existing customers and resolving issues across their live environments.
You'll manage support tickets from investigation through to resolution or escalation, troubleshooting application issues, applying fixes and working directly with end users.
A key focus will be supporting Dynamics NAV / Dynamics 365 Business Central , so previous ERP support experience is important.
You'll also gain exposure to the wider Microsoft ecosystem, including Dynamics 365 and Power Platform technologies such as Power BI, Power Apps and Power Automate.
The team is currently small, so there's also scope for a more experienced candidate to eventually progress into a more senior position as the support function grows.
What They're Looking For
** Experience providing ERP support within a Microsoft environment
** Experience supporting Dynamics NAV or Dynamics 365 Business Central
** Strong troubleshooting and problem-solving skills, with the ability to diagnose application and user issues
** Experience working directly with customers or end users in a support environment
** Good understanding of business processes, particularly areas such as finance, sales or operations
** Experience working with support tickets, SLAs, incident management and appropriate escalation
** Exposure to Power Platform would be beneficial
The Offer
You'll receive a salary of up to £40,000 , with the role operating on a hybrid basis in Gateshead (loads of flex) and working Monday to Friday on either an 8am-4pm or 10am-6pm shifts.
This is a great opportunity to join an established Microsoft technology consultancy where you'll gain exposure to a range of customers, business processes and Dynamics technologies.
There's also genuine scope to develop your career and, for the right person, progress into a leadership position within the support function.
If you're an Dynamics Support Consultant or similar and are interested in finding out more, please apply or get in touch with Matt Mac Alpine at Cathcart Technology.
Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
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Dynamics Support Consultant in Lincoln employer: All The Top Bananas
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We think this is how you could land Dynamics Support Consultant in Lincoln
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Dynamics Support Consultant in Lincoln
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
