Connect to Work IPS Operations Manager in Lincoln

Salary: £45,000 per annum

Contract type: Permanent

Working hours: Full Time (37.5 hrs pw)

Location: Lincolnshire (Remote) must have a car, regional travel required

For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.

The Operations Manager is directly responsible for the effective performance of their contracts. This includes ensuring that all actions are taken to ensure contracts are delivered within budget and to agreed quality standards. The role ensures IPS services align with primary care pathways, contract requirements, and clinical guidelines, oversees referrals, fidelity standards, and compliance with policies and safeguarding.

What you'll do

• Ensure the smooth running and productive dynamics of their teams by acting as a lynchpin between all key individuals and teams behind/within the participants journey.
• Through the scheduling of resources ensures consistent coverage of their geographical area meeting their needs for advice and guidance, employment training and employer engagement.
• Ensure that periodic performance management meetings occur and are properly documented and that these set stretching but achievable targets following a thorough interrogation of performance.
• Observes Co-Members and provides constructive feedback, cascading this process down among the teams that report to this role.
• Identifies skills gaps and training needs.
• Conducts bi-annual reviews and performance development reviews.
• To ensure IPS Team Managers and Employment Specialists are delivering a high standard of service following the 8 Principles of IPS and Fidelity framework.
• To oversee and support IPS Team Managers to ensure regular fidelity reviews are carried out at all IPS sites and develop a responsive action plan and review to ensure continuous service improvement.
• Identify and discuss succession planning with Risk Manager.

What you'll need

• Educated to a degree level or equivalent experience.
• Desirable trained in IPS approach.
• Knowledge of disability and special needs issues, policies, and legislation in relation to employment.
• 3+ years experience of working with people with health support needs, or a similar group within health, social services, or the voluntary sector.
• Natural ability to build close, trusting, and productive relationships with people.
• Ability to model recovery-focused practice including co-production.
• Clean driving licence and full-time access to a car as this role requires travel.
• Overseas equivalent qualifications will be accepted.
• We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.

Benefits

• CPD - Broad range of internal training to enhance your knowledge and skills.
• Generous pension scheme, with the option to opt out.
• Company health plan subject to successful completion of probation period.
• 25 days annual leave + 8 bank holidays.
• 5-10 sick days per year paid.

Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide. Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination. Successful candidates will be subject to satisfactory references and enhanced DBS check.

For the full job description and person specification, please email Itunu at recruitment@standguide.co.uk.