At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and support.
- Company: Join Simpler Law, a top estate planning specialist with a 5-star Trustpilot rating.
- Benefits: Earn up to £75,000 OTE, enjoy free parking, and 28 days holiday.
- Other info: Work Monday to Friday in a supportive and ambitious environment.
- Why this job: Make a real difference in people's lives while growing your career in a thriving company.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
The Company Simpler Law is one of the country's award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law, we pride ourselves on strong internal values, high standards of customer service and a 5-star Trustpilot rating.
Due to the continued growth of our company, we are recruiting a call centre manager to work in our contact centre on Doddington Road, Lincoln.
Your Job
- NO LEGAL EXPERIENCE NECESSARY
- BASIC SALARY £35,000 - £55,000
- OTE £75,000
Simpler Law is looking for a manager to join our contact centre in Lincoln typically working Monday to Friday between the hours of 9 to 5:30pm. Your role will be to oversee all departments within Simpler Law and ensure that both new and existing clients receive outstanding support and service throughout their interactions with the business.
You will be responsible for leading the day-to-day customer service and sales operations, ensuring that there are timely responses to all enquiries and issues. You will also manage the phone-based teams to provide guidance where needed and ensure that all training is kept up to date and accurate. This is a great opportunity for a results-driven and passionate customer relations specialist to become involved with a rapidly expanding company.
Key Responsibilities
- Reliable customer service and support
- Committed, ambitious and personally driven to perform to key personal and team KPIs
- Handling escalated customer concerns with professionalism
- Building strong, long-term relationships with customers
- Oversee all processes and performance to ensure they reach our standards
Job Requirements
- Proven experience in customer service, account management or customer success
- Strong communication skills
- Experience managing priorities in a fast-paced environment
- Proactive and solutions-focused approach to problem solving and customers
- Strong organisational skills
- Customer centric mindset with a genuine desire to help
Benefits
- Genuine OTE £75,000pa
- Free on-site parking
- Company events
- Company pension
- Employee referral scheme
- 28 days holiday (Inc Bank Holidays) Increasing with length of service
- Staff incentives
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