At a Glance
- Tasks: Handle calls, assist clients, and ensure top-notch customer service.
- Company: Join Simpler Law, a leading estate planning specialist with a 5-star Trustpilot rating.
- Benefits: Earn up to £35,000, enjoy company events, pension, and 28 days holiday.
- Other info: Dynamic team environment with ongoing training and support.
- Why this job: Make a real difference in clients' lives while developing your communication skills.
- Qualifications: No legal experience needed; just bring your passion for customer service.
The predicted salary is between 24500 - 38500 £ per year.
The Company Simpler Law is one of the country's award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law we pride ourselves on strong internal values, high standards of customer service and a 5-star Trustpilot rating.
Due to the continued growth of our company, we are recruiting a call handler to work in our office on Doddington Road in Lincoln on a 3-, 4- or 5-day basis.
Your role will be to ensure all calls are processed in a timely manner, conduct outbound calls to clients and respond to any inbound queries. You will be speaking with our clients to discuss their experience with us, identifying any potential needs and ensuring they always receive excellent customer service. We receive over 120 referrals a day so there is no cold calling required with this role. You will be based in our head office in Lincoln on Doddington Road. All training will be provided with additional support on an ongoing basis.
Key Responsibilities:- Be a voice of the Simpler Law brand and maintain our proud level of service
- Maintain accurate records of client calls
- Dealing with existing clients and ensuring customer satisfaction at all times
- Outbound calls to build on relationships
- Ensuring all compliance is maintained
- Customer focused with excellent communication and organisational skills
- Committed, ambitious and personally driven to perform to key KPIs
- Administrative skills
- Can build rapport with clients
- Able to work with energy as part of a team
- Genuine OTE of £35,000
- Company events
- Company pension
- Free on-site parking
- Employee referral scheme
- Staff incentives
- 28 Days Holiday (Inc Bank Holidays) Increases with Length of Service
Call Handler in Lincoln employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Handler in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
