At a Glance
- Tasks: Lead multiple clubs, ensuring exceptional customer service and financial performance.
- Company: Join Buzz Bingo, a vibrant community focused on bringing people together through Bingo.
- Benefits: Competitive salary, mental wellbeing support, training opportunities, and generous annual leave.
- Other info: Flexible working hours with opportunities for career growth and recognition.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in customer service and management within leisure or retail sectors.
The predicted salary is between 29250 - 35750 £ per year.
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Lincolnshire and East Midlands areas. This is a bench role, meaning you'll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You'll Play
As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Referral a Friend Scheme to Refer a Friend Scheme for Support Centre and Club Management roles
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
- Implement centrally generated brand strategy flawlessly at a local level
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Formulate the Club's local strategic plan
- Effectively communicate the Club and company strategy to the team
- Provide clarity of performance expectations through regular feedback and performance reviews for the team
- Recruit and retain a team that deliver outstanding customer service and retail standards
- Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
- Ensure that the team critically evaluate the feedback received from all Customers and respond to this
- Have a highly visible presence in all areas of the Club at peak trading times
- Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
- Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
- You bring business awareness to decision making and understand the commercial drivers of the business
- A relentless focus upon customer service standards with strong attention to detail
- A flexible approach to managing, motivating and influencing
- Effectively involves the team in maintaining standards and solving problems
- Self-aware and welcomes constructive feedback
- You are prepared to make tough people decisions
- Committed to your own and other's development
- You are able to manage and drive new initiatives through others
- Keep the focus on customer service even when under pressure and show resilience
- You consistently invite and respond to customer feedback
- A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws
General Manager in Leicester employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Leicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
