Contract Sales Support - 12m Fixed Term Contract in Leicester

There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales.

We are currently looking for a Contract Sales Coordinator to join our team! This role is to support the continued growth of the Contract sales team, by offering front line support to our store requests, facilitating margin support and sales office functions of the team whilst working closely with our contract sales managers to ensure our store teams receive exceptional service levels. This role is offered on a 12m Fixed term contract.

• Deliver exceptional customer service through a friendly, enthusiastic, and professional approach.
• Provide accurate advice, guidance, and support to store teams in response to frontline enquiries.
• Continuously review, develop, and improve existing processes and ways of working.
• Protect company margin by identifying inappropriate use of Contract Sales and Margin Support processes, while recognising opportunities to convert margin support requests into Contract Sales opportunities.
• Champion and role model effective Contract Sales selling techniques and best practices.
• Provide external customers with accurate product information, advice, and specification guidance.
• Support Contract Sales Managers with lead management, project coordination, and customer support activities.
• Ensure all enquiries and requests are managed efficiently and resolved to a high standard.

• Take ownership of outstanding leads, enquiries, and ongoing projects.
• Consistently strive to deliver exceptional service levels to both internal and external stakeholders.
• Demonstrate strong organisation, prioritisation, and attention to detail.
• Collaborate effectively with internal departments to achieve the best outcomes for customers and the business.
• Build positive working relationships with store teams and key stakeholders across the organisation.

• Support the continued growth and success of the Contract Sales department.
• Assist in identifying sales opportunities and maximising commercial potential.
• Contribute to periodic reporting and performance analysis.
• Support business objectives through effective administration of margin support and sales processes.

• Strong organisational and planning skills, with the ability to prioritise workloads effectively in line with business requirements.
• Friendly, approachable, and customer-focused, with a commitment to delivering exceptional service.
• Commercially aware with sound business acumen and an understanding of how actions impact sales, margin, and customer experience.
• Confident decision-maker with strong problem-solving skills and the ability to make informed recommendations.
• Flexible and adaptable, with the initiative to work independently and proactively identify opportunities for improvement.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Ability to analyse and extract data, producing meaningful reports, tables, and graphs that support business insight and decision-making.
• Self-motivated and results-driven, with a desire to exceed expectations and contribute to team success.
• Strong verbal and written communication skills, with the ability to build effective working relationships across the business.

In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 20% of your base salary). Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.

At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from. We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know - we're here to support you.