At a Glance
- Tasks: Drive service innovation and design across digital, retail, and customer services.
- Company: Join a friendly and supportive Experience Design team at YBS.
- Benefits: Enjoy competitive salary, health benefits, generous holiday, and a pension scheme.
- Other info: Hybrid role with excellent career growth opportunities and a vibrant work culture.
- Why this job: Make a real impact in a transformative role while working with cutting-edge technology.
- Qualifications: Expertise in Service Design and strong communication skills required.
The predicted salary is between 45091 - 45091 £ per year.
As Service Designer (senior) you will be part of the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels, for the YBS group. This role will focus on developing standards, patterns and principles for backstage operations.
This is a hybrid role with remote working and some onsite presence in our central Leeds offices. This is a Fixed Term Contract for 12 months.
About the role:
- Youll be passionate about making a difference by driving brilliant design practice, bringing stakeholders on the journey with you.
- Deliver service designs, ensuring customers and colleagues needs are at the centre of our services and that services are consistent across channels, robust, inclusive, FCA compliant and support the delivery of commercial targets and strategy.
- Analyse backstage technology and processes to identify opportunities for automation whether that is RPA or Agentic AI.
- Develop service design architecture components including standards, patterns, principles and end-to-end service models.
- Provide hands-on guidance and feedback to more junior Service Designers being a positive role model to ensure the team's work meets high standards of quality.
- Be part of a community of best practice for Service Design that extends beyond the team to driving uptake and engagement in service design thinking across YBS.
About you:
- You will be a brilliant communicator, skilled at influencing stakeholders.
- Youll know how to work collaboratively to advocate passionately on behalf of the customer to deliver great services.
- You will have expertise in Service Design across digital and customer facing channels.
- In-depth understanding of technology, how it interfaces with and constrains customer experiences and how to innovate experience using novel technical or customer experience approaches.
- Experience of developing patterns, principles and end-to-end service models.
- Proven ability to shape enterprise service experiences rather than individual journeys.
- Deep understanding of inclusive design and how to deliver inclusively across the full Service stack (e.g. customer journeys, process, policy, technology).
- Proven track record of designing excellent services that deliver customer and commercial benefits with the ability to coach more junior members of the team in the technical skills and strategic thinking required.
- Demonstrable experience in systems thinking, process design, blueprinting and operating model alignment.
- Credibility with Senior Leaders across Digital, Customer Services and Technology.
- Understanding of AI and how it can influence good services and a knowledge of D365 an advantage.
About our Benefits:
Everyones different. Thats why we offer a wide range of benefits and rewards that we think youll love whatevers important to you, and whatever stage of life youre at.
- Our pension scheme (where you can get up to 11% from us).
- On target bonus of 7% (with the opportunity to earn up to a maximum 15%).
- Access to brilliant health benefits.
- Life assurance at 6 times your salary.
- 25 days holiday (and the option to buy more).
- Cycle to work or an interest-free loan for an annual ticket.
- Wellbeing resources and tools.
- Retail and Leisure discounts.
Senior Service Designer in Leeds employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Leeds
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like All The Top Bananas is looking for a Senior Service Designer, don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace Senior Service Designer in Leeds
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with All The Top Bananas, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let All The Top Bananas know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at All The Top Bananas, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at All The Top Bananas, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like All The Top Bananas will appreciate someone who can hit the ground running and be a quick study.
