At a Glance
- Tasks: Be the friendly face of our team, welcoming visitors and managing queries with professionalism.
- Company: Join a reputable organisation supporting the Probation Service in Leeds.
- Benefits: Earn £12.71 per hour with full training and potential for career growth.
- Other info: Enjoy a supportive team culture with opportunities for personal development.
- Why this job: Make a real difference by providing essential support in a dynamic environment.
- Qualifications: Strong communication skills and confidence using Microsoft Office are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Leeds (Waterloo House, LS1 2EE)
Pay rate: £12.71 per hour
Full-time, 37 hours per week, office-based, with late-night cover (unsocial hours including evenings/weekends as required by business need)
Enhanced DBS required (Costs covered by the hiring process)
Training will be provided
Assignment length: until 24/11/2026, with potential to extend depending on live recruitment and successful vetting
If you're the kind of person who can stay calm under pressure, communicate clearly, and take pride in being a welcoming first point of contact-this could be a great fit. Our Client is hiring for a reputed client to provide professional reception and administrative support within the Probation Service, supporting visitors, people on probation, and teams across the building.
What you'll be doing:
- Acting as a friendly, professional first point of contact-answering phones, greeting visitors and people on probation face to face and via telephone/email
- Logging arrivals/departures, issuing visitor passes and security fobs, and ensuring the right person is notified
- Handling queries on Reception (including basic Probation Service information) and directing more complex enquiries to the appropriate manager
- Supporting day-to-day building logistics-managing mail, ordering stationery/PPE, coordinating meeting room set-ups, and tracking deliveries
- Supporting petty cash and bus fare/travel warrant processes for people on probation
- Assisting with health, safety and security-acting as key holder where needed, operating building security, and supporting fire alarm/panic alarm testing and evacuation measures (including supporting as Fire Warden/First Aider where trained)
- Keeping accurate logs of building faults/incidents and escalating maintenance/repair issues using appropriate processes
- Providing confidential administrative support to operational teams when required, including file updates, scanning/archiving (including sensitive information), and producing documentation
- Using Microsoft Office (including Excel) to support administrative tasks and data input
What you'll bring:
- Proven confidence using Microsoft Office applications (including Excel)
- Excellent verbal and written communication skills-clear, polite, and professional, even in challenging moments
- A calm, tactful approach with strong situational awareness, including the ability to diffuse potentially difficult situations and escalate appropriately
- The ability to work with confidentiality and handle sensitive information responsibly
- A supportive team mindset-comfortable covering during periods of absence and stepping in as needed
Ready to bring structure, reassurance, and excellent service to a busy front-of-house environment? Apply now-our team will guide you through the next steps, including the required security and identity checks.
Receptionist in Leeds employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
