At a Glance
- Tasks: Monitor internal systems and manage incidents to ensure smooth operations.
- Company: Join a leading firm in the Professional Services industry in Leeds.
- Benefits: Gain valuable experience in a dynamic environment with a structured shift pattern.
- Other info: Opportunity for growth in a supportive and collaborative workplace.
- Why this job: Be part of a team that ensures system reliability and customer satisfaction.
- Qualifications: Experience with Windows Server, SQL Server, and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
DGH Recruitment are currently recruiting on behalf of a leading client in the Professional Services industry who require an Infrastructure Operations Analyst to join the firm in Leeds.
Please note: This role will be fully office based and will require a 4 on 4 off shift pattern comprising of two 12-hour days and two 12-hour nights.
Responsibilities:
- Monitoring of the firm's Internal systems using the company monitoring tools
- Raising and managing incidents via the ITSM system and other BAU tasks
- Ensure all system monitoring alerts are processed in a timely manner
- Ensure all Incidents and changes are dealt with appropriately
- Provide a professional service at all times
- Ensure that all customer problems are resolved to a satisfactory conclusion
- Ensure all Incident OLA and SLA's are met
- Work in collaboration with other departments within the business
- Major Incident management
Required Skills:
- Experience and an understanding of Windows Server 2016 onwards, Microsoft SQL Server 2019 onwards, Microsoft Office and Network Technologies (WAN/LAN) and Remote Access
- Knowledge of system monitoring tools i.e. Microsoft System Center Operations Manager, SolarWinds, Datadog and Squared Up
- Ability to work under pressure whilst demonstrating a positive approach to work
- Excellent communication skills (verbal, written and listening) including an excellent telephone manner and strong customer service skills
- Logical approach to troubleshooting, diagnosing and resolving problems
- Experience of incident management on an ITSM system
- Understanding of the creation of knowledge base documentation
Infrastructure Operations Analyst in Leeds employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Operations Analyst in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
Let's not forget to apply directly through the All The Top Bananas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Operations Analyst in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
