At a Glance
- Tasks: Be the go-to person for customers in shared ownership and leasehold properties.
- Company: Join a dynamic team at a leading housing organisation in Leeds.
- Benefits: Enjoy a competitive salary, great work-life balance, and career development opportunities.
- Other info: Work in a supportive environment with a focus on customer satisfaction.
- Why this job: Make a real difference in people's lives while managing properties and resolving issues.
- Qualifications: 1+ years of property management experience required.
The predicted salary is between 31500 - 38500 £ per year.
Hamilton Woods Associates are recruiting for a number of Housing Officers on an initial temporary basis to work across leasehold and shared ownership properties. Office working will be required at least 4 days a week in the organisation's Leeds based offices.
Key Responsibilities of the Housing Officer:
- Acting as the first point of contact for customers living within shared ownership and leasehold properties
- Managing rent arrears cases and enquiries
- Maximising income collection for the business, including rent and service charges
- Negotiating feasible repayment plans for customers
- Managing complaints of anti-social behaviour
- Liaising with third party property management agents, developers and customers
- Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
- Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments
- Attending court to represent the organisation at repossession hearings
- Supporting the team with regards to customer feedback, including customer satisfaction surveys
- Maintaining accurate records of customer accounts and changes to existing accounts
Requirements of the Housing Officer:
- 1 year + worth of property management experience in affordable housing or private rental sector
Housing Officer in Leeds employer: All The Top Bananas
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