At a Glance
- Tasks: Drive sales and support care homes to achieve occupancy targets while building community relationships.
- Company: Join Care UK, an award-winning private care company with over 250 homes across the UK.
- Benefits: Enjoy a competitive salary, uncapped commission, and a comprehensive benefits package.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact on residents' lives while developing your career in a supportive environment.
- Qualifications: Self-motivated, organised, and enthusiastic with a customer service mindset.
The predicted salary is between 40000 - 42000 £ per year.
Customer Relations Manager / Customer Sales Manager required at our Seacroft Grange/Green Care Home in Seacroft in Leeds!
Care Home based (37.5 hours per week) fixed term contract £40,000-£42,000 plus uncapped commission.
We have an exciting new role for a fixed-term Customer Relations Manager based at Seacroft Grange and Seacroft Green care homes in Leeds. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.
Care UK is an awarding winning private care company with over 250 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.
The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Relations Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.
Key Responsibilities:- Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
- Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
- Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
- Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
- Identify potential business and marketing opportunities within the local catchment area.
- Work closely with the Home Manager and Head of Departments.
- Ensure all daily, weekly, and monthly required reports are completed accurately and on time.
- Self-motivated, flexible, and enthusiastic.
- Works collaboratively with others always sharing ideas and information.
- Highly organised, ability to keep track and progress multiple priorities at any one time.
- A customer service mindset.
- Be part of a dynamic and growing organisation dedicated to providing outstanding care.
- Collaborate with a diverse and talented team in a supportive and inclusive environment.
- Enjoy a competitive salary and comprehensive benefits package.
- Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!
Seacroft Grange is located on the outskirts of Leeds, less than a 15-minute drive to the city centre and a short walk from local shops and cafes. Also, nearby you will find beautiful walking and picnic spots. The home is well connected to the wider community, with a nearby bus station connecting to nearby towns and cities.
Seacroft Grange is a purpose built nursing home specialising in a wide range of services including nursing care, dementia care, residential care and end of life care. We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Seacroft Grange.
Seacroft Green is a purpose built nursing home specialising in a wide range of nurse led care services including nursing care, dementia care, and care for working aged adults. Located on the outskirts of Leeds, less than a 15-minute drive to the city centre and a short walk from local shops and cafes the home is well connected to the wider community, with a nearby bus station connecting to nearby towns and cities.
We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Seacroft Green.
Customer Sales Manager - 12-month FTC in Leeds employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Manager - 12-month FTC in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like All The Top Bananas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like All The Top Bananas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Sales Manager - 12-month FTC in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in All The Top Bananas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services All The Top Bananas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
