Client Manager in Leeds

hackajob is partnering directly with LexisNexis to hire for this role. Are you passionate about building strong client relationships and helping customers achieve more value from the solutions they use? Do you enjoy identifying growth opportunities, influencing outcomes, and delivering commercial success in a customer-focused environment?

About our Team

LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide, and is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions.

About the Role

As a Client Manager, you will be responsible for growing revenue from existing customers within a defined customer group through high-quality account management. You will build strong customer relationships, identify opportunities to expand product usage, and help customers realize the value of LexisNexis solutions while contributing to retention and revenue growth.

Responsibilities

• Responsible for managing and closing renewal opportunities with existing customers, ensuring timely follow-up and maintaining strong client relationships to support retention and growth.
• Identifying account issues, needs and demonstrating the business value of Lexis Nexis products.
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact.
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets.
• Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions.
• Educating customers with thought leadership and expert market knowledge.

Requirements

• Be results and target driven with a self-motivated aptitude.
• Have excellent communication skills essential, as well as time management and planning.
• Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities.
• Have experience working within a B2B sales/customer service environment and retaining and growing customers.
• Possess the ability to work in a team environment and collaborate with other departments.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.