At a Glance
- Tasks: Manage inventory and orders while collaborating with teams to enhance customer service.
- Company: Join KP Snacks, a vibrant team making the snacks you love.
- Benefits: Enjoy competitive salary, bonus schemes, and flexible working hours.
- Other info: Inclusive culture where every unique perspective is valued.
- Why this job: Be part of a dynamic team that values your ideas and growth.
- Qualifications: Experience in inventory management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows.
Join our snack-loving team. We are looking for a Customer Service Specialist to join us at KP Snacks. If you are ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you this could be your next big move.
About the role
Act as KP Snacks' dedicated supply chain representative for Booker and BRP, managing inventory, replenishment and order execution to maximise availability and service performance. Through strong analytical thinking, collaboration and proactive problem-solving, the role identifies opportunities that create value for both KP Snacks and the customer.
What’s in it for you?
- Competitive annual salary and annual salary review
- KP Pension Plan with up to 7% matched contributions
- Annual bonus scheme
- 25 days holiday with the option to buy up to five additional days
- Comprehensive healthcare support including Health Cash Plan, Digital GP and Employee Assistance Programme
- KP4ME benefits platform with discounts, cashback and wellbeing support
- Enhanced family-friendly policies to support colleagues at every stage of life
What will you be doing?
- Monitor stock holding, sales performance, forecasts and demand trends to proactively identify risks, opportunities and required actions
- Manage customer ordering activities, ensuring accurate and timely order placement, amendments and issue resolution
- Lead stock recovery plans, availability improvement initiatives and actions to minimise waste, overstocks and aged inventory
- Coordinate the successful execution of promotions, seasonal events, new product launches, range changes and delists
- Analyse service, stock and forecasting performance, providing insights, recommendations and root-cause analysis to improve supply chain outcomes
- Work cross-functionally with Sales, Demand Planning, Customer Service, Logistics and Manufacturing teams to deliver customer and business objectives
Who are we?
We are KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love from Hula Hoops to McCoys. In the UK, we are a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We are proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you; your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We’d love to hear from you if you can bring:
- Experience of inventory management, replenishment, forecasting or order management processes, ideally within FMCG, retail, wholesale or distribution
- Strong analytical and problem solving skills, including the ability to interpret inventory, sales, service and forecast data
- Advanced MS Excel alongside excellent reporting and presentation skills
- A background of working directly with customers or key stakeholders in a customer facing role
- Experience using ERP systems such as JDE, SAP or equivalent
Customer Service Specialist in Langley employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Langley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Langley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
