At a Glance
- Tasks: Coordinate service operations and ensure excellent customer support in a dynamic environment.
- Company: Join a leading global manufacturer known for innovation and quality.
- Benefits: Enjoy competitive salary, generous holiday, and career progression opportunities.
- Other info: Diverse and inclusive workplace with a focus on employee development.
- Why this job: Be the key link in a busy operation and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
We're looking for a Service Supervisor who enjoys being at the heart of a busy operation. This is a role for someone who thrives on variety, enjoys building relationships, and takes pride in delivering excellent customer service. You'll be the key link between our customers, Field Service Engineers, Parts Department, and Depot Management team, ensuring work is planned efficiently and completed to the highest standard. No two days are the same, and that's exactly how we like it.
BASIC SALARY: Up to £40,000
BENEFITS:
- Overtime available, including two Saturdays per month
- Starting at 33 days of holiday per year, increasing with service.
- Pension plans, death-in-service coverage, and company sick pay.
- Critical illness covers and professional support resources are provided.
- Access to the company Reward Hub for retail discounts and travel deals, as well as ongoing opportunities for career progression.
LOCATION: West Bromwich
JOB DESCRIPTION:
As our Service Supervisor, you'll take ownership of the day-to-day coordination of our Field Service Engineers, making sure customers receive the support they need and engineers have everything required to complete the job successfully.
Your responsibilities will include:
- Taking customer calls and booking service jobs
- Allocating work to Field Service Engineers based on priority and location
- Ensuring engineers have the correct information, parts and resources to complete repairs
- Monitoring job progress and keeping customers updated throughout
- Managing holiday requests and acting as the first point of contact for engineer absences
- Reviewing job write-ups and ensuring all paperwork is accurate and complete
- Processing jobs through to invoice stage and resolving invoice queries
PERSON SPECIFICATION:
We're less interested in job titles and more interested in finding someone who can build relationships, stay organised under pressure and genuinely cares about delivering great customer experience.
You’ll ideally have:
- Experience in customer service, service coordination, service control or aftersales environment
- Strong organisational and planning skills
- The ability to manage multiple priorities at the same time
- Confidence in communicating with customers, engineers and internal teams
- Good commercial awareness and attention to detail
- Experience using Microsoft Office applications
- Knowledge of ADP systems and PDA systems would be advantageous
- Mechanical knowledge of plant vehicles or similar plant equipment would be beneficial, but not essential
THE COMPANY:
Founded in 1945, we are one of the world's leading manufacturers of construction, agricultural and industrial equipment, operating in more than 150 countries worldwide. Renowned for innovation, quality and reliability, we design and manufacture a wide range of machinery that helps customers build, maintain and power essential industries. With a strong focus on customer support, engineering excellence and continuous innovation, we have earned a reputation as a trusted global brand and an employer committed to developing talented people and rewarding careers.
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
Service Supervisor in Kidderminster employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Kidderminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Supervisor in Kidderminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
