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- Tasks: Provide 1st and 2nd line support for Microsoft 365 users and manage deployments.
- Company: Join a leading IT firm in Bishop's Stortford focused on innovative technology solutions.
- Benefits: Earn up to £40,000 with career development and exposure to modern cloud technologies.
- Why this job: Grow your career in a friendly environment while making a real impact on user support.
- Qualifications: Experience in Microsoft 365 support, Windows 10/11, and basic networking is essential.
- Other info: Referral bonuses available; connect with us on social media for updates.
The predicted salary is between 28800 - 48000 £ per year.
A leading company in Bishop's Stortford is seeking a skilled and motivated IT Support Analyst to join their team. This role is ideal for someone with strong 1st and 2nd line support experience and a particular focus on Microsoft 365 technologies, including deployment, configuration, and user support. You'll be a key player in managing and optimising the firm's Microsoft 365 environment, while also delivering high-quality support to end users across a range of devices and platforms.
Key Experience Required:
- Proven experience in Microsoft 365 support, including Exchange Online, Teams, SharePoint, OneDrive
- Hands-on experience with M365 deployment and configuration across user devices and environments
- Solid 1st and 2nd line support background in Windows 10/11, Azure AD, and Active Directory
- Experience with user account management, permissions, and group policies
- Familiarity with basic networking (DNS, DHCP, patching)
- Confident in supporting desktop/laptop hardware, mobile devices (iPhones), and peripherals
Key Responsibilities:
- Deliver 1st and 2nd line support to a 600+ user base across the UK, resolving technical issues efficiently
- Lead and support Microsoft 365 deployments, including configuration and user onboarding
- Manage user accounts and access rights in Azure AD and Active Directory
- Provide expert support for Teams, Outlook, SharePoint, and OneDrive
- Build and maintain laptops, desktops, and mobile devices
- Maintain the IT asset register and contribute to the internal knowledge base
- Assist with IT onboarding/offboarding and liaise with 3rd party vendors when needed
What's on Offer:
- Up to £40,000 salary depending on experience
- A clear path for career development within a supportive and forward-thinking IT team
- Exposure to modern cloud technologies and opportunities to grow into more advanced roles
If you're based near Bishop's Stortford and have a passion for Microsoft 365 and user support, this is a fantastic opportunity to grow your career in a professional and friendly environment.
IT Support Analyst - Bishop\'s Stortford - Microsoft 365 employer: All The Top Bananas
Contact Detail:
All The Top Bananas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - Bishop\'s Stortford - Microsoft 365
✨Tip Number 1
Familiarise yourself with Microsoft 365 technologies, especially Exchange Online, Teams, SharePoint, and OneDrive. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your 1st and 2nd line support skills, particularly in Windows 10/11 and Azure AD. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will highlight your problem-solving abilities.
✨Tip Number 3
Network with current IT Support Analysts or professionals in similar roles on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Prepare to discuss your experience with user account management and group policies. Having concrete examples of how you've managed user access and permissions will demonstrate your capability to handle the responsibilities of the role effectively.
We think you need these skills to ace IT Support Analyst - Bishop\'s Stortford - Microsoft 365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 technologies, particularly in deployment and configuration. Include specific examples of your 1st and 2nd line support experience to demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your familiarity with Microsoft 365. Mention how your skills align with the key responsibilities outlined in the job description, such as managing user accounts and providing expert support.
Highlight Relevant Skills: In your application, emphasise your hands-on experience with Windows 10/11, Azure AD, and Active Directory. Be sure to mention any familiarity with basic networking concepts, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in an IT support role.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Microsoft 365 Knowledge
Make sure to brush up on your knowledge of Microsoft 365 technologies, especially Exchange Online, Teams, SharePoint, and OneDrive. Be prepared to discuss your hands-on experience with deployment and configuration, as this will be crucial for the role.
✨Demonstrate Your Support Skills
Highlight your 1st and 2nd line support experience during the interview. Prepare examples of how you've resolved technical issues efficiently in the past, particularly in a Windows 10/11 environment, as this will show your capability to handle the user base effectively.
✨Familiarise Yourself with User Account Management
Since managing user accounts and access rights in Azure AD and Active Directory is a key responsibility, be ready to discuss your experience with user account management, permissions, and group policies. This will demonstrate your understanding of the systems they use.
✨Prepare for Technical Questions
Expect technical questions related to basic networking concepts like DNS and DHCP, as well as troubleshooting desktop/laptop hardware and mobile devices. Being able to answer these confidently will show that you're well-prepared for the challenges of the role.