At a Glance
- Tasks: Manage customer accounts and resolve queries to support team objectives.
- Company: Join Drax, a leader in renewable energy and sustainability.
- Benefits: Enjoy competitive salary, private healthcare, and 25 days holiday.
- Other info: Flexible working options and a supportive, inclusive environment.
- Why this job: Make a real impact on climate change while building your career.
- Qualifications: Customer service experience and strong organisational skills preferred.
The predicted salary is between 34650 - 42350 £ per year.
12 month FTC
Ipswich
CLOSING DATE 7 September
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
As part of the Metering and Settlement Team, the Customer Operations Administrator will:
- Manage a variety of different worklists with a clear understanding of the differences and how to process each effectively to minimise rework
- Resolve any issues or queries as requested to support the delivery of team and company objectives
- Improve our data quality by accurately recording or updating customer and contract data within our systems
- Validate and process change of tenancies, where appropriate adhering to industry and business guidelines.
- Escalate accounts where required to third parties and complete the relevant administration tasks, including accounts receivable tasks such as daily banking, write-offs and suspense
- Co-ordinate lettering and email campaigns where applicable
- Ensure customer accounts are accurate within the system and meet industry requirements
- Work closely with third parties to ensure readings are received to ensure customers accounts remain in a healthy status
Who we’re looking for:
To be successful in this role you’ll ideally have:
- Experience in a customer-focused or administrative role
- Knowledge of the electricity industry and regulatory frameworks (desirable)
- The ability to take ownership and challenge the status quo, delivering right-first-time results and great customer outcomes
- Excellent organisational skills and be adaptable and able to manage competing priorities in a fast-paced environment
Rewards and benefits:
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes.
Talk to us about flexible working!
How to apply:
Think this role’s for you? Click the apply now button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email.
We reserve the right to close roles early when the particular role and/or location has had sufficient applications.
Customer Operations Administrator in Ipswich employer: All The Top Bananas
Drax is an exceptional employer, offering a dynamic work environment in Ipswich where you can contribute to a sustainable future while developing your career. With a strong focus on employee well-being, we provide comprehensive benefits including private healthcare, a generous pension plan, and opportunities for professional growth, all within a culture that values diversity and inclusion. Join us to be part of a team that is not only committed to making a difference but also supports your personal and professional aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Administrator in Ipswich
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like All The Top Bananas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like All The Top Bananas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Operations Administrator in Ipswich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in All The Top Bananas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services All The Top Bananas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
