Housing Support Officer / Scheme Manager

An excellent opportunity for an organised, compassionate Housing Support Officer / Scheme Manager to support older and vulnerable residents, ensuring safe, welcoming housing schemes and effective day-to-day resident support.

Salary: £29,983 per annum + Benefits

Location: Stanwell, Middlesex (TW19) with travel across Staines, Surrey and Bromley also required (mileage paid)

Job Type: Full-Time, Permanent

Working Hours: 35 hours per week, Monday to Friday

Please note: A full Driving Licence and access to your own vehicle is essential.

Job Overview: The organisation has a fantastic new opportunity for a Housing Support Officer / Scheme Manager with strong customer service skills, good record-keeping standards and an understanding of the needs of older or vulnerable people. Working within a housing and support environment, you will help residents live independently while ensuring the scheme remains safe, organised and welcoming. This is a varied, hands-on role covering resident support, health and safety checks, tenancy processes, safeguarding, contractor liaison, partnership working and day-to-day scheme management. As the Housing Support Officer / Scheme Manager, you will act as a trusted point of contact for residents, families, professionals and external agencies, supporting positive outcomes with a calm, practical and person-centred approach.

Duties:

• Health and Safety: Carry out health, safety and fire checks, maintaining accurate, clear and auditable records.
• Resident Support: Provide person-centred support using tools such as initial assessments, ILPs, risk assessments and logbooks.
• Viewings and Sign-Ups: Support viewings, assessments, tenancy sign-ups and induction meetings, ensuring residents understand their tenancy, rights, responsibilities and facilities.
• Move-Outs and Voids: Manage tenancy terminations and liaise with lettings teams, contractors and other colleagues to minimise voids and maintain standards.
• Safeguarding: Identify safeguarding concerns and take swift, appropriate action in line with policies, procedures and legislation.
• Community Engagement: Support resident engagement, consultation, social activities and wellbeing initiatives.
• Anti-Social Behaviour: Manage ASB issues fairly and professionally, providing clear guidance and support to residents.
• DBS Compliance: Maintain accurate DBS compliance records for contractors, volunteers, ancillary workers and visitors entering the scheme.
• Partnership Working: Liaise with care providers, GPs, hospitals, social services, local authorities, families and voluntary agencies.
• Welfare Support: Help residents access Housing Benefit and other welfare benefits, supporting regular rent payment and helping to reduce arrears.
• Scheme Contact: Act as the first point of contact for residents, families, professionals and visitors.

Candidate Requirements:

• Essential: Experience in a customer-facing role.
• Understanding of the needs of older or vulnerable people.
• Background in housing, care or support.
• Confidence with basic health and safety requirements.
• Ability to keep accurate, confidential and appropriate records.
• Calm, organised and resilient approach, with the ability to work independently.
• Strong communication skills, including the ability to have clear and sensitive conversations.
• Ability to identify when someone may need help and take appropriate action.
• Full UK driving licence and access to a car.

Desirable:

• Level 3 qualification in Housing or Supported Housing.
• Supervisory or management training.
• Health and safety knowledge.
• Knowledge of welfare benefits such as Housing Benefit or Universal Credit.

Benefits:

• 25 days holiday, plus Bank Holidays, increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
• This role requires an Enhanced DBS Check.

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

No agencies please.

Apply today!