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- Tasks: Lead and manage all on-site hospitality operations independently.
- Company: Join a multi award-winning catering company serving over 45,500 happy customers daily.
- Benefits: Enjoy perks like a birthday day off, free lunches, and monthly masterclasses with Michelin-starred chefs.
- Why this job: Be part of a dynamic team focused on innovation and exceptional customer service.
- Qualifications: 2-3 years in hospitality management, with relevant qualifications in Food Safety and Health & Safety.
- Other info: Experience personal development with fully funded courses and unique leave options for family support.
The predicted salary is between 36000 - 60000 £ per year.
We are a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for an experienced Hospitality and Guest Services Manager to join our team. This role is Monday to Friday and is a single-person site position. The successful candidate will operate independently, overseeing all on-site responsibilities.
Inspired by food and passionate about provenance, you are a proactive team leader with plenty of creative ideas, ready to adapt to a dynamic business environment. With existing hospitality management skills, you will be responsible for managing and monitoring all areas of service and standards, including budgetary controls and targets, forecasting and driving revenue - proven strategic business management is essential for this role.
Whether planning for innovation, attending BM Caterers forums, or implementing our concepts and menus, you will bring a level of professionalism and commitment to the development of yourself and your team, ensuring the highest standards of customer service and care.
Ideally, you will have 2-3 years of experience working in a similar corporate dining service environment, with extensive hospitality experience. You will be confident managing a team to achieve targets whilst ensuring the customer experience is an exceptional one. You will be skilled and knowledgeable about food production, service and managing cost controls. Ideally, you will be educated to degree level or equivalent, with Food Safety at Level 3 and Health & Safety at Level 2 (or equivalent).
BM Caterers are committed to supporting and developing you to further your career with us. Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday - a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
Contact Detail:
All The Top Bananas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality and Guest Services Manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in corporate dining services. Attend industry events or forums where you can meet potential colleagues and learn more about the company culture at BM Caterers.
✨Tip Number 2
Research the latest trends in hospitality management and guest services. Being knowledgeable about current innovations will not only impress during interviews but also show your passion for the industry and your proactive approach to leadership.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer experiences in previous roles. Highlighting your strategic business management skills will be crucial in demonstrating your fit for this position.
✨Tip Number 4
Familiarise yourself with BM Caterers' values and mission. Understanding their commitment to food provenance and customer service will help you align your answers during the interview, showcasing that you're a perfect match for their team.
We think you need these skills to ace Hospitality and Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality management. Focus on your achievements in previous roles, especially those that demonstrate your ability to manage teams and improve customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and hospitality. Mention specific examples of how you've successfully managed budgets, driven revenue, or implemented innovative ideas in past positions.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your degree and any certifications like Food Safety Level 3 and Health & Safety Level 2. This will show that you meet the essential criteria for the role.
Showcase Leadership Skills: In your application, emphasise your leadership experience. Provide examples of how you've motivated teams, achieved targets, and ensured exceptional customer experiences in previous roles.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in hospitality management. Discuss specific examples where you successfully managed a team or improved customer service standards, as this role requires proven skills in these areas.
✨Demonstrate Your Strategic Thinking
Prepare to discuss how you've previously driven revenue and managed budgets. Be ready to share strategies you've implemented that led to successful outcomes, as strategic business management is essential for this position.
✨Emphasise Your Passion for Food
Since the company is inspired by food and provenance, express your enthusiasm for culinary excellence. Share any relevant experiences or ideas you have about food production and service that align with their values.
✨Prepare Questions About Development Opportunities
BM Caterers offers various development courses and benefits. Prepare thoughtful questions about these opportunities to show your commitment to personal and professional growth, which aligns with their focus on supporting career advancement.
