Business Support Manager in Horley

About The Role

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

Aviation - Our Aviation team works across a wide range of specialist civil, mechanical and electrical engineering works including major international airports, regional airports and RAF airfields. M Group Transport Aviation Team are seeking an Office Manager to join our team. Primarily supporting our Aviation client in Gatwick, this role is suitable for experienced Office Managers looking to progress their career to the next level.

What will you be doing?

• You’ll manage full diary support to leadership team members, scheduling and coordinating meetings.
• This will include managing multiple diaries effectively, assistance in planning of all day-to-day activities of the leadership team.
• You’ll process multiple expenses and organise and arrange travel and accommodation.
• Communication is key, as you will be liaising with staff, suppliers and clients and processing IT orders, along with general admin and support for the team.
• Managing relationships with facilities contractors and service providers.
• We’ll ask you to manage and coordinate M Group events and assist in organising corporate events.
• You’ll take and direct calls on behalf of M Group, including initial handling of customer complaints.
• The role will include completing administrative tasks such as printing, scanning, photocopying, booking and maintaining meeting rooms and arranging catering for meetings.
• Organising and maintaining the kitchen and communal office areas, managing and monitoring the onsite cleaners and keeping basic office and kitchen supplies stocked.
• Raising purchase orders and managing invoices for office-related goods and services.
• You’ll also provide business support to colleagues across M Group: ordering IT equipment, ordering stationery and sundry items as required.
• You’ll greet visitors to the office warmly and offer them help immediately, assisting with their visitor passes.
• Conducting regular office walk-arounds to ensure a safe, tidy, fully functional workspace.
• Be recognised across the business as a contact for facilities issues and monitoring the minor facilities work.
• We’ll ask you to assist in ensuring the building and facilities meet health and safety and fire requirements and maintaining office compliance documents, policies, and health & safety records.
• Respond appropriately to emergencies or urgent issues as they arise and deal with any consequences.
• Support contract-wide communications through maintaining email distribution lists and office notice boards.
• We’ll ask you to draft correspondence, communications, and documentation on behalf of the Leadership Team.
• Overseeing office maintenance logs and proactively identifying areas needing attention.

What you’ll bring

• Diary and meeting management experience.
• Strong communication and stakeholder-liaison skills.
• General administrative experience (printing, filing, correspondence).
• Facilities and office management (cleaners, supplies, workspace upkeep).
• Experience in event coordination for internal and corporate activities.
• Handling calls and initial customer complaints.
• Health, safety, and compliance awareness.
• Managing purchase orders, invoices, and IT/stationery ordering.
• Proactive problem-solving and able to multitask in a fast-paced environment.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme.
• Online GP service, 24 hours a day, 365 days a year.
• Employee assistance programme.
• My Rewards portal, access to 1000s of retail discounts.
• Life assurance.
• Cycle to work, salary finance and give as you earn schemes.
• Enhanced maternity, paternity leave and adoption leave.
• Reward and recognition scheme.
• 28 days annual leave plus bank holidays.
• Recommend a friend get rewarded for introducing people to us!
• Holiday purchase scheme.
• Personal Accident Cover.

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations and ways of working align with ours:

• We’re responsible and go further for our people, clients, communities and the planet.
• We’re open and seek new and better ways of exceeding expectations.
• We’re together and as one team; the whole is greater than the sum of the parts.
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.