At a Glance
- Tasks: Troubleshoot technical issues and support clients via calls and emails.
- Company: Established tech company with a focus on innovation and customer service.
- Benefits: Competitive salary, 20 days holiday, pension, and private healthcare.
- Other info: Opportunity for growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Experience in technical support and strong customer service skills required.
The predicted salary is between 35000 - 40000 £ per year.
Technical Support Engineer required to join our established team in what will be an office-based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.
Duties:
- Troubleshoot end user technical product issues
- Support both business clients, electricians, installers as well as the general public
- Work with a ticketing system, handling both inbound and outbound support calls and emails
- Remote monitoring to try to find a solution over the telephone
- Diary management organising weekly site visits to customers' homes and commercial sites
- Route planning
- Remotely diagnose product issues
- Provide external and internal technical product training
- Assist the Head of Technical with development, writing up and implementing of ISO procedures for the department
- Assist with technical documentation - development, classification, vetting, version management, etc.
Benefits:
- £35,000 - £40,000
- 20 days holiday plus bank holidays
- Pension
- Private healthcare
Experience:
- Previous experience in a technical support role
- An electrical background is ideal and having any metering experience would be a huge plus.
- Strong technical background and ability to learn products quickly
- Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
- Confident customer service skills are essential, as customer liaison will be an essential part of the role
Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.
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