At a Glance
- Tasks: Manage rent accounts, reduce arrears, and support customers in staying in their homes.
- Company: Join a top-rated employer focused on inclusion and employee wellbeing.
- Benefits: Enjoy 34-39 days leave, health cash plan, and flexible working arrangements.
- Other info: Work from home with occasional community visits and a supportive team culture.
- Why this job: Make a real impact while enjoying autonomy and career growth opportunities.
- Qualifications: Experience in managing rent accounts and negotiating repayment plans.
Salary £32,000 to £38,000 per annum dependent on skills and experience. Plus 34 days leave, rising to 39 and a health cash plan saving you and your children over £1140 a year.
Permanent, full time (37.5 hpw), Hybrid role covering Oxfordshire and High Wycombe.
A Housing Manager with a spin, you'll be our income and arrears specialist. Your niche will be helping customers stay in their homes while protecting income for reinvestment. No estate inspections, no anti-social behaviour cases, just the space to specialise, work smart and make an impact. You will be home based, heading out into the community for arrears visits and court 1-2 days per week.
What you'll do:
- Proactively manage rent accounts to reduce arrears and prevent bad debt.
- Agree realistic repayment plans that balance customer needs and business goals.
- Support customers to maximise income through benefits and wider financial help.
- Work towards achieving targets set.
- Act early on risk, using data to spot issues before they escalate.
- Represent the organisation at court and work closely with internal partners.
Why join us:
This is your chance to shine with a clear specialism and real autonomy. You'll manage a wide geographical patch that keeps work interesting, while having the flexibility to work in a way that suits you. We invest in your development and support career progression across Home Group, so this role can be a springboard, not a sidestep. Be part of one of the UK's Great Places to Work!
You have:
- Experience managing rent accounts, arrears, or income recovery.
- Confidence negotiating repayment plans with empathy and clarity.
- Knowledge of welfare benefits or income maximisation, or equivalent experience.
- Strong organisation skills and manage your workload independently.
- A customer-first mindset, balancing support with firm decision making.
- A full driving licence and access to a vehicle.
Stronger together:
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- You'll manage your own diary, working Monday to Friday with flexibility.
- You'll cover 2-3 patches. You'll mostly work from home, with one or two days a week on the road.
- You need a vehicle insured for business use, and we pay your mileage.
- You need an Enhanced DBS check that we pay for.
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day) and the option to buy 5 more each year.
- 2 paid volunteering days each year.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
Click APPLY NOW to see our Housing Manager Job description, find out about us, for help to apply and for all our benefits. Roles can close early, so don't wait.
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