At a Glance
- Tasks: Manage customer orders and ensure timely delivery while providing top-notch service.
- Company: Join a dynamic team in a fast-paced logistics environment.
- Benefits: Earn £18.97 per hour with Monday to Friday hours and no weekends.
- Other info: Immediate start available in a supportive team atmosphere.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Experience in customer service and logistics, with strong communication skills.
The predicted salary is between 18.97 - 18.97 £ per hour.
Customer Service & Logistics Administrator
Hours - Monday to Friday | 9:00am - 5:00pm Pay -£18.97 per hour Location - Kingstone, Hereford Full-Time | Temp to Perm Role
We are currently recruiting for an experienced Customer Service & Logistics Administrator to join a our clients busy operation.
This is an excellent opportunity for someone with strong customer service, order management and logistics coordination experience who enjoys working in a fast-paced environment.
As a key member of the team, you will be responsible for managing customer orders from receipt through to delivery, ensuring excellent customer service and maintaining high levels of accuracy throughout the process.
Key Responsibilities Manage the full sales order lifecycle, including order entry, monitoring progress and delivery completion.
Track orders through production, quality control, dispatch and customer delivery stages.
Monitor OTIF (On Time In Full) performance and proactively address potential delays.
Act as the main point of contact for customers, providing order updates and resolving queries.
Register and manage customer complaints, ensuring timely resolution.
Coordinate transport and dispatch activities with carriers and third-party logistics providers.
Produce accurate customer invoices and process credit notes and returns when required.
Liaise with internal departments including Sales, Operations, Warehousing, Finance and Logistics.
Perform monthly reconciliations of shipped, invoiced and delivered orders.
Support audits, documentation management and product traceability requirements.
What We're Looking For Previous experience in customer service, order fulfilment, logistics administration or sales support.
Excellent communication and relationship-building skills.
Proficiency in Microsoft Office, particularly Excel.
Strong attention to detail and problem-solving abilities.
Ability to manage multiple priorities and work to deadlines.
A proactive, customer-focused approach.
Benefits Competitive pay rate of £18.97 per hour Monday to Friday working hours with no weekends Supportive team environment Immediate start available If you have strong administration skills, experience coordinating customer orders and a passion for providing exceptional customer service, we'd love to hear from you.
Apply today!
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy. TPBN1_UKTJ
Customer Service & Logistics Administrator in Hereford employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Administrator in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Logistics Administrator in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
