Repairs Manager / Claims Manager
Salary: £25,000 £30,000 + benefits (weekly pay)
Contract: Permanent | Full-time (35 hours)
Working Hours: MondayFriday (8am4pm, 9am5pm or 10am6pm)
Location: Office-based or hybrid (depending on location)
Areas: Around Newcastle/Sunderland area
Hebburn / Washington / South Shields / Bolden Colliery
Free parking on-site | accessible by public transport
Overview
An exciting opportunity to join a growing team delivering managed property repairs on behalf of leading UK insurers and loss adjusters. This fast-paced role is ideal for someone with experience in claims, property repairs or customer operations who thrives on organisation, communication and delivering excellent service.
Key Responsibilities
Manage incoming repair claims from first notification through to completion
Coordinate repairs via a trusted trades / contractor network
Act as the main point of contact for customers, clients, surveyors and adjusters
Monitor work-in-progress and ensure all SLAs and KPIs are met
Arrange emergency repairs and track progress to resolution
Obtain estimates, reports and supporting documentation
Handle customer queries and complaints professionally
Complete claim closure checks and prepare files for invoicing
What Were Looking For
Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
Strong customer service and communication skills
Ability to manage multiple tasks in a fast-paced setting
Highly organised with strong attention to detail
Confident using Microsoft Office and internal systems/job management systems (good IT skills)
Positive, proactive and solution-focused approach
Whats on offer
Competitive salary up to £30,000 (weekly pay)
Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
20 days holiday plus bank holidays
Ongoing training and career development opportunities
Supportive, values-driven team environment
Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector.
If you think you have the relevant experience for this Repairs Coordinator / Claims Manager role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email.
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