At a Glance
- Tasks: Coordinate services, support engineers, and build strong customer relationships.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Competitive salary, 25 days leave, private pension, and social events.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the key contact for customers and make a real difference every day.
- Qualifications: Experience in administration, excellent communication, and organisational skills.
The predicted salary is between 26000 - 28000 £ per year.
We're looking for an organised, proactive, and customer-focused Service Coordinator to join our busy Service team.
This is a varied and rewarding role where no two days are the same.
You'll be the key point of contact for a portfolio of customers, coordinating service and remedial works, supporting engineers, preparing quotations, and building strong customer relationships.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer service, we'd love to hear from you.
The Role As a Service Coordinator, you'll play a vital role in ensuring customers receive an outstanding experience from initial enquiry through to the completion of service works.
Your responsibilities will include: Managing your own portfolio of customers and acting as their main point of contact.
Building strong customer relationships through excellent service and proactive communication.
Scheduling service visits and remedial works, ensuring engineers have all the information they need to complete jobs efficiently.
Producing accurate quotations for service contracts, renewals, contract uplifts and additional works.
Identifying opportunities to promote additional products and services where appropriate.
Preparing RAMS and associated service documentation.
Ordering parts and raising purchase orders with suppliers.
Maintaining accurate customer records, service contracts and CRM information.
Producing daily and weekly reports to support the Service team.
Assisting with forecasting engineer workloads by monitoring service contracts and upcoming jobs.
Working closely with colleagues across multiple departments to ensure a seamless customer experience.
What We're Looking For We're looking for someone who enjoys building relationships, has excellent organisational skills, and can confidently manage multiple priorities.
You'll ideally have: Previous administration and account management experience within a fast-paced environment.
Excellent customer service and relationship-building skills.
Strong organisational and time management abilities.
The ability to prioritise a busy workload and meet deadlines.
Excellent written and verbal communication skills.
Good IT skills and experience using CRM systems (or the ability to learn new systems quickly).
Strong attention to detail and accuracy.
A positive, proactive approach and genuine passion for helping customers.
What You'll Receive Competitive salary of £26,000 - £28,000 per annum 25 days annual leave plus bank holidays increasing with length of service Private Pension Free parking Company social events
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Service Coordinator in Havant employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Havant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
