At a Glance
- Tasks: Be the go-to person for residents, resolving queries and ensuring smooth communication.
- Company: Join Sureserve, a leading provider of compliance and energy services in the UK.
- Benefits: Enjoy competitive salary, generous leave, and a range of lifestyle benefits.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real difference in social housing while developing your career.
- Qualifications: Previous admin experience and strong customer service skills required.
The predicted salary is between 39000 - 41000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting.
- Act as the main point of contact for escalated calls from Customer Service Agents.
- Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.
- Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.
- Update and provide compliance & repair reports to clients.
- Call customers to arrange appointments for follow-up works.
- Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs.
- Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts.
- Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customers up to date with progress.
- Attend Contract meetings.
- All associated ad-hoc administrative duties.
The successful candidate will have:
- Previous administrative experience, preferably from a social housing/construction background.
- Able to provide a high level of courteous, professional customer service.
- Proficient in MS Office, in particular, Outlook and Excel.
- Good written and verbal communication skills.
- Flexible attitude with strong organisational skills.
What we can offer you:
- Competitive salary.
- Contributory Pension scheme.
- Life assurance.
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days.
- Enhanced maternity, paternity, adoption leave, and other family-friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.
- Sureserve Benefits Hub, accessing over 1000's retail discounts.
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family.
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family.
- Bike2Work scheme.
- Home & Electronics - salary sacrifice purchase scheme.
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us.
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Resident Liaison Officer - Social Housing in Havant employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Social Housing in Havant
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at All The Top Bananas.
✨Attend Social Work Events and Workshops
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✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like All The Top Bananas, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at All The Top Bananas or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resident Liaison Officer - Social Housing in Havant
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to All The Top Bananas:Before hitting send, make sure to tailor your application specifically to All The Top Bananas! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at All The Top Bananas
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
