Incident Management Analyst (Entry Level)
Hybrid working - 2 days per week in Harrogate.
Paying £26,000 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment.
You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
Key Responsibilities:
Handle customer incident escalations and provide timely updates
Monitor VIP and sensitive tickets to prevent SLA breaches
Document incident reports and contribute to process improvements
Conduct quality checks and support team training
Assist in integrating new customers and identifying problem tickets
What We're Looking For:
Strong communication and customer service skills
Good attention to detail and time management
Able to work under pressure and across teams
Willingness to learn and tackle new technical areas
ITIL 4 Foundation (desirable)
Hybrid working - Offices in Harrogate.
Paying £26,000 + benefits.
Must be eligible to work in the UK.
UK Driving licence needed due to office location.
TPBN1_UKTJ
Incident Management Analyst in Harrogate employer: All The Top Bananas
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