At a Glance
- Tasks: Manage and develop strong relationships with D365 customers, ensuring their success and satisfaction.
- Company: Join a leading Microsoft D365 consultancy known for high-quality ERP solutions.
- Benefits: Enjoy a competitive salary, remote work, pension scheme, and professional development opportunities.
- Other info: Great career progression and fun company events await you!
- Why this job: Play a key role in helping clients maximise their D365 investment and achieve their goals.
- Qualifications: Experience in managing customer accounts within D365 or similar technology environments.
The predicted salary is between 40000 - 50000 £ per year.
D365 Account Manager - Microsoft Partner - hybrid/Surrey up to £50,000
A Microsoft Partner who I am partnering with are looking for a D365 Account Manager to join their growing consultancy.
They are looking for someone who has experience managing customer relationships within the Microsoft Dynamics 365 ecosystem and if confident working with clients to understand their needs, support ongoing success, and identify opportunities for future growth.
The client is an established Microsoft D365 Business Central Consultancy with a strong reputation for delivering high quality ERP solutions, implementations and ongoing support services.
They work closely with organisations to help them maximise the value of their D365 investment, combing strong technical capability with a customer first approach.
This is an exciting opportunity for someone who enjoys building long-term client relationships and wants to play a key role in helping customers achieve success with D365 solutions.
Responsibilities; Manage and develop strong relationships with a portfolio of D365 customers.
Act as the main point of contact for clients, ensuring high levels of customer satisfaction.
Identify opportunities across D365 solutions, upgrades, enhancements, and support services within Business Central Understand customer goals, challenges, and business requirements to identify opportunities for improvement.
Work closely with internal consultants and delivery teams to ensure successful customer outcomes.
Support customer renewals, account growth, and identifying additional services or solutions.
Maintain accurate account plans, customer records and opportunity pipelines.
Help customers maximise the value they receive from their D365 investment.
Experience required; Experience managing customer accounts within a D365, ERP, CRM or technology consultancy environment.
Strong understanding of customer relationship management and account development.
Proven ability to build trusted relationships with clients and senior stakeholders.
Commercial awareness with the ability to identify opportunities and support account growth.
Strong communication, organisation, and stakeholder management skills.
Package and Benefits; Salary between £40,000-£50,000 DOE Fully remote working Pension scheme Professional development and training opportunities Long-term career progression Company events and team activities Opportunity to work with a leading Microsoft Dynamics 365 consultancy Circle Recruitment is acting as an Employment Agency in relation to this vacancy.
Earn yourself a referral bonus if you refer somebody else who fills the role!
We also offer an i Pad if you refer a new client to us and we recruit for them.
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D365 Account Manager in Guildford employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land D365 Account Manager in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace D365 Account Manager in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
