At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth service delivery.
- Company: Join a well-established and supportive organisation in Guildford.
- Benefits: Enjoy 22 days holiday, private healthcare, and a friendly team environment.
- Other info: Great opportunities for skill development and career growth await you!
- Why this job: Make a real difference by providing exceptional customer experiences every day.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 27000 - 33000 £ per year.
Customer Service Advisor
Temp to Perm - Guildford - £28,000
We're recruiting on behalf of a well-established and growing organisation looking for a Customer Service Advisor to join their friendly and supportive team in Guildford.
This is a varied role where you'll be the key point of contact for customers, engineers and service partners, ensuring enquiries and service requests are handled efficiently from start to finish.
This is an excellent opportunity for someone with strong customer service skills who enjoys problem-solving, working as part of a team and providing an exceptional customer experience.
This is a temp to perm position so we are looking for candidate who can start immediately or with a week's notice.
Your responsibilities will include:
Responding to customer enquiries and resolving issues via phone and email.
Coordinating engineer appointments and ensuring service visits are arranged promptly.
Liaising with external service partners and internal technical teams to ensure jobs are completed.
Monitoring outstanding jobs and following them through to completion.
Chasing outstanding paperwork and invoices.
Processing job updates and maintaining accurate records on the company system.
Arranging parts deliveries and collections with the warehouse and engineers.
Providing customers with product and service information.
Supporting warranty administration and maintaining accurate customer data.
Assisting with the administration of engineer training events.
Providing general administrative support to the wider customer service team.
About You
Previous experience in a customer service, customer support or call centre environment.
Excellent communication skills, both written and verbal.
Strong organisational skills with great attention to detail.
Good Microsoft Office skills, particularly Excel.
A proactive and positive approach to work.
The ability to prioritise a busy workload and manage multiple tasks.
Confidence communicating with customers, colleagues and external partners.
A team-focused attitude with the ability to work independently when required.
Previous experience coordinating engineers, service appointments or working within a technical or manufacturing environment would be advantageous but is not essential.
What's on Offer?
22 days holiday, increasing with length of service.
Monday to Friday, 8:00am - 4:30pm (40 hours per week).
Free on-site parking.
Employee benefits scheme.
Private healthcare after two full calendar years of service.
A supportive team environment with opportunities to develop your skills and career.
Thank you for taking the time to apply to OPR Resourcing Specialists.
If your application is successful you will be contacted within 7 days.
We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website.
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Customer Service Advisor in Guildford employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Guildford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like All The Top Bananas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like All The Top Bananas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Guildford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in All The Top Bananas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services All The Top Bananas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
