At a Glance
- Tasks: Connect customers with production and logistics teams while managing orders and enquiries.
- Company: Join Macfarlane Packaging, a leader in sustainable packaging solutions.
- Benefits: Enjoy a competitive salary, bonuses, flexible benefits, and 23 days annual leave.
- Other info: Office-based role with clear pathways for career progression.
- Why this job: Be part of a supportive team that values your growth and career development.
- Qualifications: Experience in sales support or customer service with strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Location: Grantham (Alma Park Industrial Estate)
Package: Basic Salary up to £32,000 (dependant on experience) plus bonus/commission & other excellent PLC company benefits
Sector: Packaging manufacturing
Hours: Monday-Friday, between 8am-5:00pm
Protecting what matters, together
At Macfarlane Packaging, we are dedicated to protecting what matters most - our people, our customers, our communities, and the environment. Our commitment to customer satisfaction, sustainability, and continual improvement creates a collaborative and supportive workplace where you can build a rewarding career.
With over 75 years of history, we combine long-term stability with a strong growth mindset. Our fast-paced, results-driven environment will challenge and stretch you, while providing genuine opportunities for personal and professional development. Every colleague plays a part in our success, creating a real sense of ownership and achievement.
We offer competitive pay, personalised incentives, and flexible benefits, alongside a culture that supports work-life balance. If you bring energy, teamwork, and a customer-first mindset, you will thrive here.
The Sales Coordinator Role
As our Sales Coordinator, working within the design & manufacturing operation, you will play a central role in connecting our customers with our production, procurement, and logistics teams. This is a fast-paced, office-based position where you will manage customer enquiries, process orders, and support sales activity across a portfolio of accounts. You will work closely with both internal teams and external sales colleagues to ensure customer requirements are met, opportunities are maximised, and service levels remain consistently high.
Alongside managing inbound activity, you will also take a proactive approach to outbound engagement - identifying opportunities to grow customer spend, introduce new solutions, and support new business development.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts, ensuring strong relationships and ongoing growth
- Handle inbound customer enquiries, providing advice, quotations, and tailored packaging solutions
- Process sales orders accurately and efficiently, ensuring customer delivery expectations are met
- Proactively identify opportunities to upsell and cross-sell products across the portfolio
- Undertake outbound calls and follow-ups to generate new business opportunities and develop existing accounts
- Support external sales colleagues with account management and customer engagement activities
- Use CRM systems (Microsoft Dynamics) to track enquiries, quotations, and sales activity
- Liaise closely with production, procurement, and logistics teams to ensure smooth order fulfilment
- Maintain high standards of customer service, resolving queries and issues promptly
What You Will Bring
Essential:
- Experience in an internal sales, sales support, or customer service role within a fast-paced environment
- Strong communication skills with a confident and professional telephone manner
- Proven ability to build relationships and engage customers effectively
- Good administrative and organisational skills with strong attention to detail
- Commercial awareness with a proactive and target-driven mindset
- IT proficiency, including Microsoft Office and CRM systems
- Ability to manage multiple priorities and work effectively under pressure
Desirable:
- This position is wholly office based and due to the location of our Grantham site, own transport is preferred.
- Experience within a manufacturing, production, or industrial environment
- Exposure to outbound sales or proactive account development
- Familiarity with Microsoft Dynamics or similar CRM systems
- Understanding of packaging products or bespoke manufacturing solutions
What You Will Get
We provide a competitive salary alongside a range of rewarding bonus and incentive schemes. Our flexible benefits package includes:
- 23 days annual leave (rising with service) plus bank holidays
- Contributory pension scheme
- Free parking at most locations
- Employee assistance programme
- Ongoing training, development, and progression opportunities
- Employee discounts across major retailers and leisure brands
- Healthcare and dental options (role dependent)
- Enhanced family-friendly policies
- Long service awards
- Charitable giving initiatives
- Eye care support for DSE users
- EE mobile discount scheme
Your Future With Us
At Macfarlane Packaging, we actively support career development and internal progression. This role offers a clear pathway into more senior internal sales, field sales, or specialist commercial roles. Through a combination of structured training, mentoring, and access to external development programmes, you will be supported to grow your skills and progress your career within a successful and expanding business.
How to Apply/Next Steps
We are working quickly to identify the best candidates and aim to hold interviews as soon as possible. Please click apply to submit your up-to-date CV. All applications will be acknowledged. If you have not heard from us within 2-3 weeks, please assume your application has been unsuccessful on this occasion.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
No recruitment agencies please.
Sales Coordinator in Grantham employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Grantham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Coordinator at All The Top Bananas, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including All The Top Bananas. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Coordinator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Coordinator in Grantham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for All The Top Bananas:When writing your cover letter, make sure to tailor your message specifically for All The Top Bananas. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at All The Top Bananas
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show All The Top Bananas that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show All The Top Bananas that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with All The Top Bananas’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
