Relief Warden in Gosport

Location: Elizabeth Court, Thorngate Court, Melrose Gardens & Compigne Court

Salary: £14.25 per hour

Contract: Bank Relief, Guaranteed Minimum 40 Hours Per Month

Support Older People. Maintain Safe Communities. Use Your Skills.

Thorngate Churcher Trust are a not-for-profit organisation with a strong reputation for delivering exceptional care. Here, we value every individual both residents and team members, providing training, support and a warm, respectful working environment. We operate 124 sheltered flats for assisted living, all with 24 hour warden support, and a 44 bed care home offering residential care for frail elderly people and for those living with dementia.

We are now recruiting for a reliable, organised and compassionate Relief Warden to provide cover across our sheltered housing schemes. This is a varied and rewarding role that combines resident support, housing management, administration and building safety responsibilities. While supporting residents is a key aspect of the position, the role also requires strong IT and administrative skills, with a significant amount of daily record keeping, communication and system usage.

As our Relief Warden you will be responsible for:

• Responding to emergency calls and taking appropriate action.
• Carrying out resident wellbeing checks.
• Encouraging independence while identifying and reporting concerns.
• Supporting social activities and helping to create a welcoming community environment.
• Liaising with families, healthcare professionals and emergency services where required.
• Providing cover across Trust schemes as required.
• Conducting health and safety checks, including fire alarms, emergency lighting and smoke alarms.
• Monitoring communal areas and reporting repairs or maintenance issues.
• Managing building security and contractor access.
• Showing vacant accommodation to prospective residents and assisting with lettings enquiries.
• Maintaining accurate resident records and daily diaries.
• Updating information on digital housing management systems.
• Using smartphones and computers to communicate, record information and complete routine administrative tasks.
• Ensuring compliance with Data Protection and confidentiality requirements.

We are looking for someone who is:

• Comfortable using computers, smartphones and digital systems on a daily basis.
• Able to learn and confidently navigate multiple software systems.
• Organised and able to maintain accurate electronic records.
• An effective communicator with good written and verbal skills.
• Calm under pressure and able to respond appropriately in emergency situations.
• Friendly, professional and committed to supporting older people to live independently.
• Able to work both independently and as part of a team.
• Flexible and willing to provide cover for annual leave and sickness, sometimes at short notice.

Essential Requirements:

• Good IT skills, including confidence using digital systems and mobile technology.
• Good literacy and numeracy skills.
• Knowledge of safeguarding responsibilities.
• A positive, proactive and reliable approach to work.

Desirable:

• Experience working in sheltered housing, extra care, housing support or a similar environment.
• Understanding of the role and responsibilities of a Warden.

What We Offer:

• Guaranteed minimum 40 hours per month.
• A flexible relief role with varied responsibilities.
• Training and development opportunities.
• The opportunity to make a meaningful difference to the lives of older people.
• Supportive colleagues and management team.

Please Note: This role is often perceived as being primarily resident-facing; however, successful candidates should be aware that a substantial part of the position involves administration, digital record keeping and the use of IT systems. Confidence with technology is therefore essential to success in the role.

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Thorngate Churcher Trust is an equal opportunities employer and welcomes applications from suitably qualified individuals from all sections of the community. No agencies please.