At a Glance
- Tasks: Support and improve global Cisco voice infrastructure while tackling complex incidents.
- Company: Join a leading global enterprise technology team in Glasgow.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement potential.
- Why this job: Be at the forefront of innovative voice technology and make a real impact.
- Qualifications: Strong experience with Cisco UC Manager and troubleshooting skills required.
The predicted salary is between 50481 - 61699 £ per year.
Contract: Unified Comms (UC) Voice Engineer
Location: Glasgow (Hybrid - 3 days onsite per week)
Start Date: ASAP once background checks have been completed
Duration: Initial 12 months extendable
Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella)
Reference: 20548
Overview
We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment. This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.
Key Responsibilities
- Provide Level 3 operational support for enterprise voice and collaboration platforms.
- Manage and resolve complex incidents, problems, and service requests.
- Perform root cause analysis and implement permanent fixes.
- Support L1 and L2 teams with technical escalations.
- Participate in change management activities and production deployments.
- Work closely with project teams during implementation and transition phases.
- Produce and maintain technical and operational documentation.
- Track and manage work through ServiceNow.
- Support vendor management and governance activities.
- Communicate effectively with business stakeholders during incidents and project delivery.
Essential Skills & Experience
- Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond
- Expertise with: Cisco IP Telephony, Cisco Jabber and Jabber Mobile, SIP, H.323 and ISDN protocols, Session management and call routing, Cisco UCCX, Cisco Prime Assurance and Provisioning
- Experience supporting enterprise-scale voice and data environments.
- Strong troubleshooting and diagnostic skills within complex voice infrastructures.
- Experience working within ITIL-based operational environments.
Desirable Skills
- Avaya Aura Communication Manager 8.x+
- Avaya Media Gateways (G700, G350, G450)
- Avaya System Manager and Session Manager
- Avaya One-X Communicator
- Avaya Meeting Exchange / Bridgetalk
- IPC Unigy Trading System
- NICE Voice Recording
- ServiceNow administration and workflow experience
You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You'll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform.
Unified Communications (UC) Cisco Voice Engineer in Glasgow employer: All The Top Bananas
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