Senior Account Handler - Public Sector in Glasgow

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

We are seeking a Senior Account Handler to join our expanding corporate team in Glasgow. At Gallagher, our clients are central to everything we do. You will be part of a collaborative and ambitious team focused on delivering strong client outcomes, building trusted relationships and supporting continued business growth.

Working closely with the Client Director and wider team, you will support existing clients and new business opportunities by applying your technical knowledge and communicating clearly and confidently. You will help deliver excellent service across sectors including Construction, Food Manufacturing, Hospitality and Leisure, Public Sector, Higher Education and Local Authorities.

How you'll make an impact

• Prepare accurate documentation for new clients, ensuring their insurance requirements are clearly understood and reflected.
• Obtain renewal terms, research suitable market alternatives and prepare client presentations for review with Account Executives.
• Coordinate renewal quotes and mid-term adjustments for existing clients, ensuring client information is recorded accurately and updated promptly on internal systems.
• Manage insurer queries relating to client policies, including confirming cover, processing policies and following up on outstanding documentation.
• Review policy documentation received from insurers, checking accuracy before bringing to Client.
• Handle account queries and credit control matters, escalating any concerns to Account Managers in a timely manner.
• Understand and apply relevant legal, regulatory and internal policy requirements when supporting clients and managing insurance contracts.

About You

• Experience in larger commercial or corporate insurance across multiple classes of business would be highly regarded.
• Cert CII qualification is preferred; progress towards Dip CII or ACII would be advantageous but is not essential.
• Proven ability to work to targets within a regulated and measurable framework, consistently achieving agreed service standards.
• Strong risk awareness when handling client information, with the judgement to identify potential issues and seek guidance where required.
• Excellent relationship-building skills, with a strong client service focus and confident communication style.
• Organised, proactive and process-driven, with the ability to plan ahead, meet deadlines and analyse information effectively.
• High level of accuracy and attention to detail, with the initiative to support colleagues and contribute to team success.
• Fully proficient in Microsoft Office.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, will cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Other benefits include:
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with us.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.