At a Glance
- Tasks: Lead the transformation of multi-cloud platforms to enhance reliability and customer experience.
- Company: Join JPMorgan Chase, a global leader in financial services with a focus on innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to inclusion and success.
- Why this job: Make a real impact by driving operational excellence and leveraging cutting-edge technology.
- Qualifications: Experience in product delivery and strong operational management skills required.
The predicted salary is between 63000 - 77000 £ per year.
hackajob is partnering directly with JPMorganChase to hire for this role.
As a Product Delivery Manager - Public Cloud SRE within our global SRE and operational excellence organization, you lead the transformation of multi-cloud service platforms to improve reliability, change safety, operational efficiency, and customer experience.
Leverage AI-enabled delivery and operations insights to increase throughput and predictability-accelerating planning, reducing delivery friction, improving decision quality, and shortening time from prioritization to measurable outcomes.
Job Responsibilities
- Own delivery of the global SRE/Ops transformation roadmap for multi-cloud platforms, converting investment into measurable reliability, efficiency, and customer outcomes.
- Run cross-organization execution governance (cadences, performance reviews, escalation paths) to drive decisions, remove blockers, and ensure follow-through.
- Manage the reliability investment portfolio through delivery-sequencing work, resolving dependencies, and ensuring the highest-impact initiatives land predictably.
- Ensure SLI/SLO implementation is delivered end-to-end (instrumentation, measurement, reporting) with consistent execution and adoption across clouds.
- Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes.
- Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure).
- Deliver systemic remediation outcomes by translating incident/ticket/telemetry insights into funded, executed fixes that remove repeat failure modes and bottlenecks.
- Ensure operational readiness and change safety requirements are executed in delivery workflows, improving release outcomes and reducing change-related incidents.
- Drive delivery of observability improvements (metrics/logs/traces coverage, alert quality, dashboards) that improve signal quality and operational decision-making.
- Deliver measurable automation and toil reduction, increasing self-service and reducing tickets/pages and manual operational work.
- Leverage AI to increase delivery efficiency and predictability (faster synthesis of multi-source inputs, risk/dependency visibility, reduced reporting overhead, quicker insights-to-actions) and partner with risk/control teams to support control requirements and evidence, with partial accountability for outcomes.
Required qualifications, capabilities, and skills
- Equivalent expertise in product delivery or a relevant domain area.
- Demonstrated ability to execute operational management and change readiness activities.
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
- Experience in product or platform-wide release management, in addition to deployment processes and strategies.
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics.
- Deep experience in multi-cloud platforms, infrastructure services, automation, and operational tooling.
- SRE domain expertise: SLIs/SLOs, error budgets, observability, incident/problem management, operational readiness, and reliability analytics.
- Proven transformation leadership across matrixed, global organizations; strong executive communication and stakeholder influence.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Product Delivery Manager - Public Cloud SRE in Glasgow employer: All The Top Bananas
J.P. Morgan is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the global SRE and operational excellence team. Employees benefit from a strong commitment to diversity and inclusion, alongside ample opportunities for professional growth and development in a leading financial services firm. Located in a vibrant city, the company provides a unique chance to engage with cutting-edge technology while contributing to meaningful projects that enhance customer experience and operational efficiency.
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We think this is how you could land Product Delivery Manager - Public Cloud SRE in Glasgow
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We think you need these skills to ace Product Delivery Manager - Public Cloud SRE in Glasgow
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