At a Glance
- Tasks: Investigate and resolve customer complaints in a dynamic insurance environment.
- Company: Join a leading global insurance organisation with a strong reputation.
- Benefits: Comprehensive training, excellent employee benefits, and career development opportunities.
- Other info: Diverse and collaborative workplace with ongoing support for your growth.
- Why this job: Make a real difference by helping customers find fair solutions.
- Qualifications: Fluency in Italian and English, with customer service experience preferred.
The predicted salary is between 27500 - 27500 £ per year.
Are you fluent in Italian and English and passionate about delivering excellent customer service? Our client is a leading global insurance organisation with an extensive international presence and a strong reputation for financial strength, underwriting expertise and high-quality customer service. We are currently supporting them in the appointment of an Italian-speaking Complaint Handler to join their established Complaints Team in Glasgow. This is an excellent opportunity for someone who enjoys investigating issues, finding fair solutions and helping customers. You will play an important role in ensuring complaints are handled accurately, professionally and within required regulatory timescales.
No previous complaints experience? No problem. We welcome applications from candidates with customer service experience gained in areas such as financial services, contact centres, retail or hospitality. Comprehensive training will be provided on complaints processes, procedures and regulatory requirements.
As an Italian-speaking Complaint Handler, you will take ownership of customer complaints from identification through to resolution. You will investigate concerns thoroughly, identify root causes and ensure customers receive fair and timely outcomes.
Key Responsibilities
- Identify, investigate and resolve complaints promptly and fairly.
- Thoroughly investigate complaints and accurately identify root causes.
- Prepare clear and accurate Final Resolution Letters.
- Manage an individual caseload and maintain an effective complaint pipeline.
- Work to agreed Service Level Agreements (SLAs) and regulatory deadlines.
- Meet required quality, efficiency and customer service standards.
- Follow established policies, frameworks and procedures.
- Participate in training and competency programmes to support your ongoing development.
- Maintain high standards of accuracy, professionalism and customer focus throughout the complaints process.
About You
We are looking for someone who can demonstrate:
- Fluency in Italian and English essential.
- Previous experience in a customer service environment.
- Strong listening skills and the ability to understand customer concerns.
- Excellent verbal and written communication skills.
- Good attention to detail and the ability to investigate issues logically.
- Strong organisational skills and the ability to manage a caseload effectively.
- Confidence using Microsoft Office applications.
- A genuine interest in helping customers and finding appropriate solutions.
- Previous complaints-handling experience is desirable but not essential.
- Insurance or financial services experience is desirable but not essential.
- Additional European language skills would be advantageous.
Why Apply?
This is a fantastic opportunity to join a respected global organisation where you will receive comprehensive training and support to develop your complaints-handling expertise. You will work within a diverse and collaborative environment, gain valuable experience within the insurance sector and benefit from an excellent employee benefits package. If you are a confident Italian and English speaker with a strong customer service mindset and enjoy investigating problems and finding solutions, we would love to hear from you. Apply today to find out more about this opportunity.
Italian Complaint Handler in Glasgow employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Italian Complaint Handler in Glasgow
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like All The Top Bananas). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like All The Top Bananas. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Italian Complaint Handler in Glasgow
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at All The Top Bananas.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at All The Top Bananas. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at All The Top Bananas
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at All The Top Bananas to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at All The Top Bananas, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding All The Top Bananas's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
