At a Glance
- Tasks: Support store management and deliver top-notch customer service in a fast-paced environment.
- Company: Yours Clothing, the leading plus size women's wear retailer in the UK.
- Benefits: Competitive salary, career growth opportunities, and a vibrant team culture.
- Other info: Dynamic work environment with opportunities for personal development and training.
- Why this job: Join a passionate team and make a real difference in customers' shopping experiences.
- Qualifications: Experience in retail management, strong communication skills, and a results-driven mindset.
The predicted salary is between 25000 - 30000 £ per year.
Yours Clothing is a plus size women's wear retailer that provides the best value on the UK high street and internet. Our continued success comes from us listening to our customers and delivering fashion products at the right price. Our environment is fast paced, ever evolving and full of excitement. Yours Clothing continues to expand and become the number one plus size fashion womenswear retailer in the UK.
We have an exciting new opportunity for a new Deputy Manager to join our fantastic team. This role requires a dedication to providing the highest level of customer service to all our customers to ensure they leave happy and keep coming back. You will have a desire to be the best and to display a huge amount of passion and knowledge about our product range to promote our brand.
KEY DUTIES:- Provide back-up management support and be responsible for the running of the Store in the absence of the manager.
- Help to achieve financial objectives and KPIs by analysing variances and initiating corrective actions.
- Assisting in recruiting, selecting and training all store employees.
- Optimise sales and individual customer purchases.
- Engage the customer by delivering a first class customer service.
- Maintain outstanding store conditions and visual merchandising standards.
- Replenish stock with our fantastic products and specialist brands.
- Organise and assist with deliveries and stock handling on a regular basis.
- Ensure compliance with all company procedures.
- Take responsibility for personal development and actively seek opportunities for improvement.
- Responsible for Health and Safety.
- Responsible for opening and closing the store.
- Cashing up at the end of the day and ensuring correct procedures are followed.
- Training and coaching store colleagues in all areas.
The successfully appointed Deputy Manager will have proven experience in a senior management role in a retail environment, preferably fashion, and be able to demonstrate a track record of exceeding sales targets.
Skills and Experience Required:- Warm, friendly and engaging personality.
- An energy and enthusiasm to succeed.
- Highly motivated and a desire to be the best.
- Results Driven.
- Proven ability to work well within a team and to use own initiative.
- Proven record of good attendance and flexibility.
- Confident and articulate when speaking to customers.
- Ability to work hard and juggle changing priorities.
- Ability to adapt to frequent change and a high pressure environment.
- Outstanding loyalty and commitment to the business.
Deputy Manager in Gillingham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Gillingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like All The Top Bananas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like All The Top Bananas!
We think you need these skills to ace Deputy Manager in Gillingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at All The Top Bananas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at All The Top Bananas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show All The Top Bananas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
