At a Glance
- Tasks: Coordinate service activities, manage parts orders, and liaise with technicians and customers.
- Company: Established company in Gateshead with a focus on service excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced environment with a focus on continuous improvement and teamwork.
- Why this job: Join a dynamic team and play a key role in service delivery and customer satisfaction.
- Qualifications: 2+ years in service coordination or logistics, strong communication skills, and attention to detail.
The predicted salary is between 31500 - 38500 £ per year.
An excellent opportunity for a Service and Parts Coordinator to join a well-established company based in Birtley, Gateshead.
Job Type: Full-Time, Permanent
Location: Gateshead
Salary: Competitive Salary, Depending On Experience
Reports to: Lead Service Engineer
About the Role:
The Service and Parts Coordinator plays a critical role in ensuring the smooth operation of the service department by coordinating service activities, managing parts quotations, ordering and delivery, and acting as a key liaison between technicians, suppliers, and customers. This position requires strong organisational skills, attention to detail, and excellent communication to support timely, efficient service delivery. He/She will also be responsible for supporting the management, performance, and continued growth of the company’s digital sales platforms.
Main Duties:
- Manage end-to-end parts coordination, including pricing support, quoting, ordering, delivery, returns, cost control, and the preparation and processing of related documentation such as purchase orders, invoices, credits, delivery notes and quality documentation.
- Handle service and parts warranty claims, including submission, tracking, and resolution with suppliers and internal teams.
- Monitor on-time delivery of parts and inventory to support service operations.
- Manage online parts orders across company website, customer portals, including order entry, verification, fulfilment coordination, shipping, and post-sale support.
- Assist in the management and growth of service contracts.
- Monitor overdue appointments through the customer portal and efficiently schedule, coordinate, and manage service appointments, work orders, and technician assignments.
- Maintain accurate and up-to-date customer portal data following onsite visits and internal engineering activities.
- Manage and maintain the supplier base, including supplier relationships, pricing negotiations, shipment tracking, discrepancy resolution, and processing returns or warranty parts.
- Manage inventory control processes within the ERP system, including product setup, stock monitoring, replenishment, and inventory reconciliation.
- Organise and coordinate domestic (UK) and international shipments, ensuring timely delivery and compliance with relevant logistics requirements.
- Collect and review technician timesheets and calculate service costs for customer billing and reporting.
- Ensure compliance with company policies, safety standards, and quality procedures related to parts handling and storage.
- Support the continuous improvement of online sales, parts supply, and service coordination processes.
- Ensure quality standards are consistently met to deliver the highest level of service to customers.
- Embrace and support company values.
Candidate Requirements:
- High school diploma or equivalent (associates degree or technical training preferred).
- 2+ years of experience in a service coordination, parts, logistics, or related role.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency with inventory management systems, ERP software, or service management tools.
- Familiarity with basic digital marketing concepts, including online promotions, email communications, and customer engagement tools.
- Customer-focused mindset with strong problem-solving skills.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Attention to detail and accuracy in documentation and inventory control.
- Collaborative team player with the ability to work independently.
- Basic mechanical or technical understanding.
KPIs:
- 60-80% percentage of quotes converted into confirmed orders.
- Time to respond to portal messages.
- Total revenue generated through digital online channels +20% Year on Year.
- Service online portal data accuracy.
- % of service jobs with all required parts available before scheduled start (Target: = 98%).
If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Service and Parts Coordinator in Gateshead employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Service and Parts Coordinator in Gateshead
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like All The Top Bananas and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at All The Top Bananas!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like All The Top Bananas keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service and Parts Coordinator in Gateshead
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to All The Top Bananas:This is your chance to really connect with the team at All The Top Bananas. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at All The Top Bananas
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with All The Top Bananas.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show All The Top Bananas that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at All The Top Bananas. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
