At a Glance
- Tasks: Organise and run engaging events, capturing insights to connect communities with energy solutions.
- Company: GBE Local, dedicated to making local energy work for communities.
- Benefits: Competitive salary, performance bonuses, 38 days leave, and flexible working.
- Other info: Join a supportive team focused on community development and inclusivity.
- Why this job: Make a real difference in community engagement while developing your skills.
- Qualifications: Experience in event coordination and strong communication skills required.
The predicted salary is between 25185 - 30000 £ per year.
- Reporting to: Head of Customer Engagement Manager
- Number of Roles Available: 3
About the Role
GBE Local exists to make local energy work to deliver real value and lasting benefit for communities and places across the country.
The voice and needs of those communities aren't an input to our work: they are the foundation of it.
We are recruiting a small team of Customer Engagement Coordinators, who will be responsible for organising, running and capturing the day-to-day engagement activity that keeps GBE Local connected to the people it's meant to serve.
You will work closely with the Customer Engagement Manager and the wider engagement team to deliver events, sessions and outreach across a wide landscape: community energy groups, local authorities, charities, businesses, developers, innovators, citizens and energy system leaders.
You will handle the logistics that make engagement possible, capture what is said and heard with rigour, and turn raw material - notes, recordings, survey responses, user experience feedback - into insight the team can use.
You will make sure the practical experience of taking part in GBE Local's engagement is welcoming, accessible and well-run for everyone involved.
Key Responsibilities
- Delivery of engagement activities
- Organise and run engagement events, workshops, surveys and sessions, managing invitations, venues, materials and attendee lists from planning through to delivery.
- Facilitate engagement sessions and workshops, keeping discussions on track, encouraging balanced participation and ensuring sessions run smoothly on the day.
- Act as a key point of contact for participants before, during and after engagement activities, ensuring a positive and accessible experience for all attendees.
- Coordinate logistics with suppliers, venues and internal teams, keeping engagement programmes on schedule and within budget.
- Support the Customer Engagement Manager in adapting delivery plans to reach underrepresented or harder-to-reach groups.
- Capturing and organising insight
- Capture qualitative and quantitative data accurately during engagement activities, including notes, recordings, survey results and feedback forms.
- Organise and maintain engagement records and insight logs in a consistent, accessible format, ensuring findings can be easily retrieved and analysed.
- Carry out first-pass analysis of engagement material, identifying key themes, insights and messages.
- Own and maintain GBE Local's stakeholder mapping, keeping records of who has been engaged, their interests and their level of influence up to date and accurate.
- Manage engagement tracking against plans and targets, maintaining a clear, current picture of who has been reached, how and when, and surfacing gaps in coverage to the Customer Engagement Manager.
- Support for the wider team
- Provide administrative and coordination support for co-creation and user-experience sessions run in partnership with other GBE Local teams.
- Help maintain stakeholder contact lists and engagement calendars, ensuring information is current and shared appropriately across the team.
- Work with Communications and Policy colleagues to prepare accessible materials and communications for engagement activities.
Qualifications and Experience
Essential
- Experience organising or coordinating events, workshops or engagement activities involving multiple attendees or stakeholder groups.
- Experience facilitating meetings, workshops or group discussions, with confidence keeping a session on track and participation balanced.
- Strong organisational skills, with the ability to manage several activities and deadlines at once.
- Confident written and verbal communication skills, with experience producing clear notes, summaries or reports from meetings or events.
- Comfortable using surveys, spreadsheets or basic data tools to record and organise information, including maintaining stakeholder maps or contact databases.
- A collaborative, can-do approach, with good judgement about when to resolve something directly and when to escalate.
- An interest in energy, community development or public sector delivery.
Desirable
- Experience using engagement or survey platforms (for example Microsoft Forms, Survey Monkey, Mentimeter or similar).
- Understanding of basic qualitative analysis or coding of themes from written or spoken material.
- Experience working with local authorities, community groups or the voluntary sector.
- Familiarity with accessibility considerations in event and communications design.
What We Offer
- Competitive base salary
- Performance-related bonus scheme
- Excellent pension scheme
- 4x salary life assurance
- Group income protection
- 38 days annual leave
- Flexible working arrangements
- Ongoing professional development and training
- Supportive, inclusive working environment
How to Apply
For further information please contact
- Caoimhe Mc Cullagh Principal Sourcing Specialist
- Application Close Date: 30th July
- TPBN1_UKTJ
Customer Engagement Coordinator in Fraserburgh employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Coordinator in Fraserburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Coordinator in Fraserburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
