At a Glance
- Tasks: Manage tenancies, support tenants, and handle housing issues in a dynamic environment.
- Company: Established organisation in the housing sector with a customer-focused approach.
- Benefits: Competitive salary up to £50,000, hybrid working, and flexible hours.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience as a Housing Officer and strong communication skills required.
The predicted salary is between 50000 - 50000 £ per year.
Location: Inverness
Salary: Equivalent to up £50,000 per annum, depending on experience
Job Type: Temporary (Immediate start until end of November) | Full time
The Opportunity: Our client, an established organisation within the housing sector, is seeking an experienced Housing Officer to join their team on a temporary basis until the end of November. This is an excellent opportunity for a confident and capable housing professional who can manage their own patch, deliver a high quality tenancy management service and support tenants to sustain their homes and communities. You will be joining a fast paced and customer focused environment where no two days are the same. Hybrid working is available following initial training, alongside a flexible working policy.
Key Responsibilities:
- Manage a designated tenancy patch, delivering a proactive and customer focused housing management service
- Carry out tenancy sign-ups, terminations, tenancy changes and estate inspections
- Conduct regular tenancy visits, property checks and sustainment support visits
- Manage and investigate anti-social behaviour cases and neighbour disputes using early intervention and enforcement tools
- Support allocations, viewings and void turnaround processes to minimise rent loss
- Work closely with internal teams and external partners including local authority services, health professionals and support agencies
- Support vulnerable tenants through safeguarding, tenancy sustainment and appropriate signposting
- Maintain accurate records and ensure compliance with relevant housing legislation and organisational procedures
Requirements:
- Previous experience working as a Housing Officer or in a similar housing management role
- Strong understanding of Scottish housing legislation and tenancy management processes
- Experience dealing with ASB, tenancy sustainment and estate management
- Excellent communication, negotiation and problem solving skills
- Ability to manage a varied caseload independently
- Experience working with vulnerable customers
- Strong IT skills including Microsoft 365 and housing management systems
- Full UK driving licence and access to a vehicle
- Enhanced Disclosure Scotland clearance (or willingness to obtain)
- CIH Level 4 (or working towards)
Desirable:
- Experience within a Housing Association or local authority housing service
- Knowledge of trauma informed practice
- Experience attending multi agency meetings (e.g. MARAC / MAPPA)
- Supervisory or mentoring experience
What's on Offer:
- Equivalent salary of up to £50,000 per annum, depending on experience
- Temporary contract until end of November to finish a maternity cover
- Monday - Thursday: 9 am 5 pm
- Friday 9 am 4:30 pm
- 1 hour lunch break
- Hybrid working following training
- Flexi-time policy available after training
- Immediate start available
About You:
You are an experienced Housing Officer who enjoys autonomy, problem-solving and delivering a high-quality tenancy service. You are confident managing your own workload, engaging with tenants and partners, and handling complex housing issues in a calm and professional manner.
How to Apply:
For any questions ahead of applying, contact Global Highland.
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