Uniserve is the UK's largest privately-owned international freight and logistics company. Operating through a global network of professional partners, we provide innovative supply chain solutions across all major trade markets, with specialist expertise in Europe, China, South East Asia, and the Indian Subcontinent.
Based at our excellent facility in Felixstowe (FMDC) the role of the Account Manager will be to maintain and further develop quality relationships with existing key account customers and also champion operational success and ensure customer retention and development is always a priority.
Responsibilities :
Manage current key account customer(s)
Maintain effective relationships with existing customers and internal business units
Provide an exceptional level of service to customers
Speaking to customers via MS Outlook, MS Teams and telephone, helping them with their questions and resolving their issues
Prepare KPI packs for customer reviews
Create and maintain agreed customer SLAs
Create, maintain & distribute customer reporting as agreed within the contracts
Attend meetings with the customer(s) either virtually or in person
Engage with the warehouse departments to keep the communication flow effective
Identify and communicate ways the company can continuously improve in all areas of customer interaction and operations
Complete training as necessary to develop skill sets and knowledge base
Always promote a professional image of Uniserve to prospective clients and customers
Completion of any other duties as reasonably requested by the Management Team
Experience & Requirements:
Minimum of 1 years experience within a Logistics Account Management background
Minimum of 1 years experience in a fast-moving logistics environment
Proficiency in MS Office, including PowerPoint, MS Word and Excel.
Attention to detail supported by high quality written and verbal communication skills
Comfortable within a customer facing environment at all levels
Ability to adapt to changes within the work environment
Problem solver
Excellent multitasking skills
Ability to work under pressure, be well organised and to meet deadlines
Willingness to learn roles across the broader W+T Commercial Team
Appearance and Conduct:
Professional, helpful, and courteous at all times
Willingness to learn and share knowledge with your colleagues and work as part of a team but also comfortable with solo working.
Smart business dress code
Smart, clean, and tidy place of work
Comply with company policies
Always protect the interests of the business and escalate any areas of concern to the Senior Management team
Benefits:
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
Competitive Salary: We value your skills and commitment.
Discretionary Bonus: Because your hard work deserves to be rewarded.
Pension Scheme: We've got your future covered.
Annual Salary Review: Your growth matters to us.
Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
Interest-Free Company Loan: We're here to support you.
Free On-Site Parking: Convenient and hassle-free.
Referral Bonus £750: Spread the word and earn some extra cash.
Care First Lifestyle Programme: Because your well-being matters.
Flu Jabs Annually: Stay healthy, on us.
Group Life Policy: We've got you covered.
Electric Vehicle Charging Points at Work: Embrace sustainable transport
Flexible Career Pathway: Grow with us!
Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
Enhanced Holiday Scheme: we believe loyalty should be rewarded.
Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
Private Health Care: We are committed to your wellbeing.
TPBN1_UKTJ
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