At a Glance
- Tasks: Assist medical professionals and patients with queries and prescription management.
- Company: Join a supportive team at a reputable healthcare contact centre.
- Benefits: Competitive pay, full training provided, and a chance to grow your career.
- Other info: Work in a small team with opportunities for personal development.
- Why this job: Make a difference in people's lives while developing valuable customer service skills.
- Qualifications: GCSE education and strong attention to detail required.
The predicted salary is between 12.91 - 12.91 £ per hour.
Gap Personnel, operating as an employment business, are currently recruiting on behalf of our client for a Personal Customer Advisor for a company based in Farnham, GU9 area. This is a permanent position.
Role Overview: As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to medical professionals, GP surgeries, and patients that require appliances or medication. The position is fully office based, working in a branch within a very small team. Full training is provided in Liverpool (all expenses covered).
Working Hours: 42.5 hours, 9am-5:30pm. Will be working 1 Saturday out of 4, but typically Monday to Friday working hours.
Salary: £12.91 per hour.
Qualifications:
- Essential: Educated to GCSE level.
Experience and Skills:
- Essential: Attention to detail, great customer service, ability to work at a fast pace, excellent Microsoft Office skills, proactive and self-sufficient, high level of discretion with the ability to handle sensitive information confidentially.
- Desirable: Previous experience working in a contact centre environment, experience working with patient records and information.
Duties and Responsibilities:
- Triage inbound telephone calls to the contact centre, handling basic queries.
- Direct callers to the correct team or service, take messages where appropriate.
- Raise advisor call backs.
- Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled.
- Register new patient referrals on our internal database.
- Build knowledge of the patient database system, being able to confidently update key patient information and locate historical data and previous actions to support objection handling.
- Identify correct product code and quantity of prescription outstanding.
- Redeem paper and electronic prescriptions.
- Check and scan parcels before delivery.
- Work independently with management directions.
- Promote, share, and live the Bullen vision, objectives, and values.
- Any other duties which contribute to the success of the role and the business.
Gap Personnel Group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Personal Customer Advisor in Farnham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Personal Customer Advisor in Farnham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Personal Customer Advisor in Farnham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
