At a Glance
- Tasks: Coordinate customer service and manage multiple tasks in a fast-paced environment.
- Company: Join Hey Clear, a multi-award-winning waste management business with a supportive culture.
- Benefits: Enjoy a £30,000 salary, respect, autonomy, and direct exposure to leadership.
- Other info: Full training provided; own transport required for office location.
- Why this job: Make a real impact while developing your skills in a growing industry.
- Qualifications: Exceptional customer service skills and ability to multitask effectively.
Do you want a role where what you do actually matters, and where people notice when you do it well? Hey Clear is a multi-award-winning clearance and waste management business that's going places fast. We're winning work, raising standards, and confidently rivalling our competitors, all while keeping the close-knit team culture that makes us special.
As part of our continued growth, we're looking for an experienced Service Desk Coordinator to join us at the heart of our operations. This is a busy, responsible role and we're looking for someone who brings two things above all else: exceptional customer service and the ability to confidently manage multiple priorities at once.
The Role
As Service Desk Coordinator, you'll play a key role in keeping our day-to-day operations running smoothly. You'll be the all-important link between our customers, operational teams and management, making sure enquiries are handled brilliantly, information is accurate, and jobs are followed through from initial request to completion. This is not a quiet admin role. On a typical day, you could be answering customer calls, responding to emails, updating jobs, speaking to drivers and operatives, dealing with a change to the schedule and following up on an outstanding issue, sometimes all within a short space of time. You'll need to know what needs your attention first, keep track of the detail, and communicate confidently with everyone involved.
What You'll Be Doing
- Acting as a first point of contact for customers by phone and email
- Delivering an excellent standard of customer service, including when dealing with problems, changes or delays
- Logging, updating and managing service requests accurately using our systems
- Liaising throughout the day with drivers, operatives and the wider operations team
- Keeping customers informed and managing expectations clearly and professionally
- Managing multiple live jobs, enquiries and changing priorities without losing track of the detail
- Monitoring jobs through to completion and following up where action is needed
- Maintaining accurate records and supporting the wider operations team
Full training will be provided on Hey Clear's systems, services and processes.
About You
We're open-minded about the industry you come from. You might have worked in customer service, a service desk, logistics, transport, scheduling, facilities, operations or another busy coordination environment. What we can't compromise on is your ability to deliver exceptional customer service and manage a genuinely busy, multi-tasking workload. You'll be confident speaking to customers on the phone, including when something hasn't gone to plan. You'll be able to build rapport, manage expectations and take ownership of finding a way forward rather than passing the problem on. You'll also be someone who can have several things happening at once and still know what needs doing next. You're organised, calm under pressure and able to switch between tasks while keeping information accurate and following things through. You'll take pride in doing things properly, notice the detail and enjoy being someone your customers and colleagues can rely on. Experience within waste or environmental services would be helpful, but it is absolutely not essential. The right customer service and coordination skills are much more important to us than having worked in our industry before. You will need your own transport due to the office location and be able to work from our Fareham office Monday to Friday.
Why Join Hey Clear?
We're serious about our standards and just as serious about our people. When you join Hey Clear, you can expect:
- £30,000 salary, reflecting the responsibility and capability we're looking for
- A close-knit, supportive team where people are treated with respect
- Trust and autonomy to do your job well
- Direct exposure to senior leaders as the business continues to grow
- A role where your contribution is visible and valued
- A stable, growing business with a strong future in an essential industry
If you're brilliant with customers, thrive on keeping multiple plates spinning, and want a role where you can take real ownership of what you do, we'd like to hear from you.
Service Desk Coordinator in Fareham employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Coordinator in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
