At a Glance
- Tasks: Lead and mentor a team while ensuring top-notch IT support for a global retail brand.
- Company: Join a well-known global retail brand with a focus on quality service delivery.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Exciting opportunity to enhance your career in a supportive and innovative setting.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced environment.
- Qualifications: Experience in IT support leadership and strong technical skills required.
The predicted salary is between 32000 - 35000 £ per year.
- IT Service Desk Team Leader
- Location: Fareham Contract: Up to 6 months Role: IT Support / Service Delivery
About the Role
We are looking for an experienced IT Service Desk Team Leader to manage day-to-day operations for a household-name global retail brand.
You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels.
Key Responsibilities
Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts.
SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes.
Escalations: Handle complex technical issues and route them to higher-tier teams when needed.
Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs.
Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options.
Requirements
Proven experience in a Team Lead, Senior Analyst, or Supervisory IT support role.
Strong technical skills in Windows/mac OS , Microsoft 365 , Active Directory , and basic networking (VPNs, TCP/IP).
Solid understanding of ITIL principles (Incident, Request, and Problem Management).
Excellent communication and logical problem-solving skills under pressure.
Apply Today
Interested in leading a top-tier service desk team in Fareham?
Apply now with your updated CV!
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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IT Service Desk Team Leader in Fareham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Team Leader in Fareham
✨Get Involved in Tech Meetups
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We think you need these skills to ace IT Service Desk Team Leader in Fareham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at All The Top Bananas, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at All The Top Bananas can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
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How to prepare for a job interview at All The Top Bananas
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at All The Top Bananas. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
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Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at All The Top Bananas.
