At a Glance
- Tasks: Manage customer enquiries, process sales orders, and ensure top-notch service.
- Company: Join a supportive team that values accuracy and customer focus.
- Benefits: Enjoy 34 days holiday, private healthcare, life insurance, and hybrid working.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Make a real impact by driving enquiries and delivering exceptional customer service.
- Qualifications: Experience with technical products and strong communication skills are ideal.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a Service Sales Engineer to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast-paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence.
Key Responsibilities
- Respond to all inbound customer calls and emails within agreed timescales
- Proactively chase and close live enquiries
- Follow up existing enquiries with the aim to win or requote
- Monitor the sales inbox and acknowledge new leads promptly
- Create and process accurate quotations
- Log all activities within the CRM and convert live quotes into sales orders
- Maintain acceptable business margins
- Ensure all sales orders meet the Sales Order Acceptance Procedure
- Work with internal departments to resolve anomalies within required timescales
- Support account management activities, including organising visits and resolving issues
- Regularly follow up allocated leads and quotations
- Maintain a professional approach at all times
- Report any issues, delays or resource needs to the Head of Sales
Knowledge & Experience
- Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc.
- Strong presentation and communication skills
- Good IT skills
- Experience working with CRM systems
Attributes
- A strong team player
- Able to work accurately to strict deadlines
- Excellent time-management skills
- Confident communicating at all levels
Why Join Us?
You will be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You will be working Monday-Thursday 8:30-17:00, Friday 8:30-14:00 and this role will become hybrid after training. Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more.
Engineering Administrator in Fareham employer: All The Top Bananas
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