At a Glance
- Tasks: Manage customer accounts, logistics, and ensure smooth stock movement.
- Company: Dynamic company focused on customer service and teamwork.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Travel between Chichester and Eastleigh sites required.
- Why this job: Build strong customer relationships and thrive in a fast-paced environment.
- Qualifications: Experience in customer service or logistics, strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Chichester & Eastleigh | Full Time | Permanent We are seeking an organised, proactive and customer-focused Customer Account Managerto join our team.
This varied role combines customer account management, logistics administration and warehouse support, ensuring the smooth movement of stock and excellent service delivery to our customers.
Key Responsibilities Act as the main point of contact for key customer accounts, building strong relationships and providing outstanding customer service.
Process customer orders, manage stock records and maintain accurate data within Microsoft Dynamics and warehouse management systems.
Coordinate Goods In and Goods Out activities, ensuring orders are dispatched accurately and on time.
Prepare delivery documentation, consignment notes and courier paperwork.
Monitor stock levels, support stock takes and resolve any discrepancies.
Maintain operational schedules and communicate updates across teams.
Prepare information for monthly invoicing and ensure chargeable activities are recorded accurately.
Support continuous improvement of customer processes and operational procedures.
Assist with warehouse activities, including picking and packing, when required.
About You Previous experience in an administrative, customer service, logistics or warehousing environment.
Strong organisational skills with excellent attention to detail.
Good IT skills, including Microsoft Office; Microsoft Dynamics experience is advantageous.
A professional, friendly and customer-focused approach with excellent communication skills.
A flexible, hands-on attitude and willingness to support the wider team.
Full UK driving licence essential, as travel between our Chichester and Eastleigh sites is required.
If you enjoy building customer relationships, thrive in a fast-paced environment and take pride in delivering excellent service, we'd love to hear from you.
To Apply: Please send us your Cover Letter and your up to date CV.
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Account Manager - Chichester and Eastleigh (dual site) in Fareham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Chichester and Eastleigh (dual site) in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Chichester and Eastleigh (dual site) in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
