At a Glance
- Tasks: Provide first-line technical support and resolve IT-related issues for colleagues.
- Company: Join South West Water, a leader in the UK water sector with a focus on sustainability.
- Benefits: Generous holiday allowance, health benefits, training opportunities, and a supportive work environment.
- Other info: Diverse and inclusive culture with excellent career growth potential.
- Why this job: Make a real impact by helping colleagues stay connected and efficient every day.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and knowledge of Windows systems.
The predicted salary is between 33750 - 41250 £ per year.
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
We're looking for a talented Service Desk Analyst to join our IT team and provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day.
This is an excellent opportunity for an experienced IT support professional who enjoys solving problems, delivering exceptional customer service, and working within a collaborative technology environment.
What you'll be doing:
- Providing first-line support for hardware, software, systems, and network-related issues
- Diagnosing and resolving technical problems efficiently and professionally
- Managing incidents and service requests through the IT Service Management platform
- Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels
- Escalating complex issues to specialist teams when required
- Supporting user access and identity management processes in line with information security requirements
- Maintaining knowledge base articles and service documentation
- Delivering guidance and training to end users where appropriate
- Identifying opportunities to improve service delivery and support processes
What we're looking for:
You'll be a customer-focused IT professional with strong troubleshooting skills and a passion for delivering excellent service. We're particularly interested in candidates who have:
Essential:
- At least 3 years' experience in an IT Service Desk, IT Support, or Technical Support role
- Strong knowledge of Windows operating systems
- Experience supporting Microsoft Office and related workplace technologies
- Understanding of core networking principles
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Good organisational skills and attention to detail
- The ability to work effectively in a fast-paced environment
Desirable:
- Bachelor's degree in Information Technology, Computer Science, or a related discipline
- ITIL certification or experience working within IT Service Management frameworks
- Experience supporting identity and access management processes
Why join us?
You'll join a supportive and collaborative IT environment where you'll have the opportunity to develop your technical expertise, broaden your experience across a wide range of technologies and business systems, contribute to meaningful service improvements, and build a rewarding long-term career within a forward-thinking organisation.
Generous holiday allowance + bank holidays, discretionary bonus, competitive contributory pension, share-save scheme, health benefits & wellbeing support programmes, group discounts, cycle to work scheme, financial support services, development and training opportunities... and much more!
Closing Date: 1st September 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Service Desk Analyst in Exeter employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Exeter
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
Let's not forget to apply directly through the All The Top Bananas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Exeter
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
