At a Glance
- Tasks: Coordinate schedules for Mobile Service Engineers and manage customer enquiries.
- Company: Join Speedy, the UK's leading hire provider with a focus on teamwork.
- Benefits: Enjoy 26 days holiday, discounts, and flexible working options.
- Other info: Great career progression opportunities in a dynamic work environment.
- Why this job: Be at the heart of operations and make a real impact on customer service.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27000 - 33000 £ per year.
Service Coordinator Power Erith Monday to Friday | 8:00am 5:00pm | 42 hours per week Speedy is the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant and support services everything for every job.
We're looking for an organised and customer-focused Service Coordinator to join our Power team in Erith.
This is an exciting opportunity to play a key role in coordinating our Mobile Service Engineers, ensuring customers receive a responsive, efficient and first-class service.
About the role As a Service Coordinator, you'll be at the heart of our operation, planning engineer schedules, responding to customer enquiries and ensuring service requests are managed efficiently from start to finish.
You'll work closely with customers, engineers and internal teams to keep work running smoothly, resolve any service issues and provide an outstanding customer experience.
Every day is different, making this an ideal role for someone who enjoys working in a fast-paced environment where organisation and communication are key.
What you'll be doing Coordinating the daily schedules of Mobile Service Engineers.
Managing customer enquiries and service requests by telephone and email.
Ensuring work is planned efficiently to meet customer expectations and business priorities.
Resolving service issues quickly and professionally.
Building strong relationships with customers through excellent communication.
Working closely with engineers and operational teams to deliver an exceptional service.
Supporting continuous improvement across the department.
What we're looking for To be successful in this role, you'll have: Excellent communication skills and a professional telephone manner.
Strong organisational and time management skills.
A passion for delivering outstanding customer service.
The ability to prioritise and adapt in a busy environment.
Experience working to KPIs and service targets.
A willingness to learn and develop your product knowledge.
A positive attitude with the confidence to identify opportunities to promote our services.
Previous hire industry experience is desirable but not essential.
A commitment to supporting your team in delivering our ESG Strategy Decade to Deliver .
What we offer At Speedy, we invest in our people and provide opportunities to develop, progress and build a rewarding career.
Our benefits include: 26 days holiday plus bank holidays.
Company pension scheme.
Life assurance.
Canteen facilities. 95% colleague discount across the Speedy Group.
Ongoing training, development and career progression opportunities.
My Staff Shop discounts across hundreds of retailers.
Green Commute Initiative Cycle to Work scheme.
Employee Assistance Programme (EAP), providing free and confidential wellbeing, legal and financial support.
We're proud to support flexible ways of working through our industry-leading Work Life Balance initiative .
Wherever possible, we'll work with you to explore flexible start and finish times, job sharing, shorter days and other arrangements that support your work-life balance.
Our Career Line of Sight framework provides clear visibility of career pathways, helping you understand the opportunities available to develop and progress across the Speedy Group.
Please note that we may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Some roles within the Speedy Group UK&I are subject to pre-employment checks, which may include DBS, Credit or Security Clearance checks where appropriate.
Speedy is proud to be an equal opportunity employer.
We value diversity, foster inclusion and are committed to creating an environment where everyone can thrive.
All applicants must have the right to work in the UK before employment commences.
To learn more about our ESG commitments and governance, please visit: https://www. speedyservices. com/esg/governance
TPBN1_UKTJ
Service Coordinator Power in Erith employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator Power in Erith
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like All The Top Bananas and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at All The Top Bananas!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like All The Top Bananas keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Coordinator Power in Erith
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to All The Top Bananas:This is your chance to really connect with the team at All The Top Bananas. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at All The Top Bananas
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with All The Top Bananas.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show All The Top Bananas that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at All The Top Bananas. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
