At a Glance
- Tasks: Drive growth in ServiceNow solutions and support sales teams with expert knowledge.
- Company: Dynamic tech company focused on enterprise service management.
- Benefits: Competitive salary, hybrid work model, and core benefits.
- Other info: Opportunity to engage with senior stakeholders and develop your career.
- Why this job: Be a key player in transforming businesses with innovative ServiceNow solutions.
- Qualifications: 3-4 years of ServiceNow experience and strong sales skills.
The predicted salary is between 51750 - 63250 £ per year.
We are looking for an experienced Enterprise Service Management Specialist to help drive the continued growth of our ServiceNow and Enterprise Service Management proposition. The role will combine business development, ServiceNow licensing advisory, implementation advisory and sales enablement, supporting both existing customers and new business opportunities.
The successful candidate will act as a ServiceNow subject matter expert across the wider sales organisation, helping account teams identify opportunities, qualify and shape requirements, and work alongside pre-sales teams to develop commercially compelling solutions. A key focus of the role will be increasing internal awareness and adoption of the ServiceNow proposition, while developing a growing pipeline of enterprise and public sector opportunities. The current pipeline has a strong public sector focus, with several significant opportunities already in progress. The successful candidate will play an important role in converting these opportunities while developing a repeatable growth model, particularly within public sector accounts where successful reference customers can generate further opportunities.
Key Responsibilities
- ServiceNow Sales & Business Development
- Identify and develop ServiceNow opportunities across existing customer accounts and net-new business.
- Support the wider sales community on all ServiceNow opportunities, providing specialist knowledge, guidance and commercial input.
- Build and maintain a qualified pipeline of ServiceNow and Enterprise Service Management opportunities.
- Develop relationships with senior stakeholders across enterprise and public sector organisations.
- Licensing & Implementation Advisory
- Provide ServiceNow licensing advisory to customers and internal sales teams.
- Advise customers on licensing requirements, platform capabilities and potential optimisation opportunities.
- Provide implementation advisory, helping customers understand the requirements, approach, benefits and potential outcomes of ServiceNow programmes.
- Internal Sales Enablement & Brand Awareness
- Develop awareness and understanding of the ServiceNow proposition across the wider sales organisation.
- Building ServiceNow brand awareness internally across the sales organisation.
- Delivering internal ServiceNow roadshows and presentations to sales teams and management.
- Educating Account Managers and sales teams on ServiceNow capabilities, licensing, implementation and available propositions.
- Helping sales teams identify ServiceNow opportunities within their existing customer portfolios.
Skills, Knowledge & Experience
- 3–4+ years of ServiceNow-specific experience, ideally within a sales, advisory, consulting, licensing or solution-focused role.
- Strong understanding of the ServiceNow platform and its key capabilities.
- Experience with ServiceNow licensing and licensing advisory.
- Experience providing ServiceNow implementation and/or advisory guidance.
- Demonstrable experience identifying, qualifying and progressing ServiceNow opportunities.
- Experience working with pre-sales and technical teams to scope and develop solutions.
- Strong commercial awareness and understanding of enterprise technology sales.
- Experience engaging senior customer stakeholders and developing value-led propositions.
- Proven ability to build relationships across both existing accounts and net-new customers.
- Experience working within an IT reseller, MSP, systems integrator, consultancy, software vendor or ServiceNow partner environment.
Enterprise Service Management Specialist employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Service Management Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
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We think you need these skills to ace Enterprise Service Management Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
