We are seeking an enthusiastic, highly self-motivated leader with proven departmental management experience to join us as Service Manager & Site Lead.
This dual-focused role sits at the operational heart of our Littleport branch. As Service Manager, you will drive aftersales performance, technician efficiency, and customer satisfaction. As Site Lead, you will oversee site operations, facilities, and Health & Safety compliance to ensure a safe, professional working environment.
Salary: Competitive salary plus bonus scheme, OTE £69,000.00 (depending on experience)
Hours: Monday to Friday, 8.00am to 5.00pm
Benefits:
Company vehicle 31 days annual leave (including bank holidays) Pension scheme Life assurance Free RAC breakdown cover Cycle to work purchase scheme Preferential parts, service and labour rates Discounts on new and used vehicles Aftersales discounts Access to health and wellbeing support services Free refreshments Employee discount platform Recruitment Referral Incentive Scheme Employee Assistance Programme (EAP)
Key Responsibilities
1. Service Management & Operations
Lead, direct, and develop a team of Agricultural Service Technicians and service administrators, fostering a culture of accountability, performance, and continuous improvement.
Manage departmental performance against budget objectives. Maximise workshop utilisation, efficiency, recovery rates and ultimately labour gross margin.
Actively monitor Work-in-Progress (WIP) to prevent aged jobs, control cost recovery, and ensure 100% of completed jobs are accurately invoiced within the month.
Maintain exceptional customer satisfaction (NPS) through proactive communication and clear job updates, while developing new customer relationships.
Take strict ownership of manufacturer warranty policies and procedures, ensuring accurate processing.
2. Site Lead & Facilities Management
Act as the primary site contact for Health & Safety, leading H&S briefings, conducting regular site inspections, and maintaining statutory documentation, risk assessments, and incident logs.
Maintain high standards of housekeeping, organisation, and presentation across the workshop, yard, customer areas, and facilities.
Oversee mandatory maintenance contracts (e.g. fire safety, security/CCTV, PAT testing, and hazardous waste disposal) to ensure complete audit readiness.
Serve as the on-site point of contact for approved facilities contractors, managing permits and ensuring work meets standards.
Key Requirements & Qualifications
Proven track record in service departmental management and team leadership.
Strong background in driving efficiency, labour margin protection, and operational procedures. (Previous agricultural industry experience is desirable but not essential, as product/systems training will be provided).
Outstanding communication skills with the ability to lead by example, enforce discipline, and build strong relationships with customers, staff, and cross-departmental teams.
A full driving licence
What We Offer
Competitive Salary: OTE £69,000.00 (depending on experience)
Attractive Performance-Related Bonus Structure
Relocation Expenses available for the right candidate
Company vehicle, company mobile phone, company laptop, and branded workwear
Pension scheme, life assurance, and employee well-being support
The opportunity to work towards an ILM qualification is also available.
REF-230 246
TPBN1_UKTJ
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