At a Glance
- Tasks: Deliver exceptional customer experiences and support whisky exploration at Johnnie Walker.
- Company: Join the prestigious Johnnie Walker Experience team and enhance visitor engagement.
- Benefits: Earn £13.45 per hour with flexible part-time hours and no recruitment fees.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a luxury brand, learn about whisky, and develop your retail skills.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
Our prestigious client, Johnnie Walker Experience, is currently looking for top Retail Associates to serve the customers from around the world and support their whisky exploration.
The Retail team are trained to become brand, product, and whisky category experts, interacting with the visitors to interpret their desires, making purchase suggestions for mementoes, all whilst providing a personalised experience for each guest.
Alongside serving customers, you'll play a key role in the merchandising, inventory control and overall operations of the store.
To be successful, you'll need great retail (or related) experience and be guided by a customer-first mindset.
Working with both visitors and colleagues in a fast-paced environment, you'll have strong interpersonal and communication skills and be passionate about enhancing the experience of every visitor.
- Your Time at Work
- Deliver customer experience to meet or exceed financial targets and service goals.
- Instil passion for the brand with customers and have an in-depth knowledge of products to provide well-informed and outstanding customer service.
- Develop and maintain client database, ensuring repeat visits and customer loyalty.
- Support the team in stock takes and attend all store meetings and training events.
- Represent the brand during promotional events and activities.
- Offer thoughts and ideas to the team for store performance improvements.
- Communicating all potential Health and Safety issues to the Management Team.
- Demonstrate flexibility by supporting any back of house and administrative operations as required.
- Strive to exceed personal and store key performance indicators to increase store performance.
- Support the team in stock takes and attend all store meetings and training events.
- Positive representative of the brand.
- Consistently elevate their own product knowledge and top-selling skills.
- Develops knowledge of trends in industry to provide the best service possible.
- Maintain a high level of personal grooming and represent the brand image through customer service, attitude and behaviour.
- Handle any customer complaints in a professional, methodical manner to help achieve solutions and offer appropriate recommendations to store management.
- Manage stock effectively and replenish stock when needed, ensuring that cleaning and safety measures are met at all times. Fitting with safety and visual merchandising standards.
- Adhere to all company policies, procedures and dress codes.
- Support Loss Prevention strategies and product returns. Alerts Management about any concerns immediately.
- Filtering customers' feedback about products, promotions and displays.
- To work collaboratively and cross-functionally, reinforcing a "one team culture".
- Ensuring an inclusive environment for staff and customers.
- Our Perfect Worker
- Demonstrable retail experience, top customer service and sales experience.
- Experience in Luxury brands will be a plus.
- Whisky knowledge and a deep enthusiasm for the industry are preferable, though not essential.
- Experience in high footfall retail environments.
- Excellent customer engagement skills, communication and organisational skills.
- Proven operational capabilities, being able to support Back Of House anytime.
- Passion for Retail.
- Demonstrates flexibility and initiative.
- Consistently exhibits professional behaviour and punctuality.
- Have and maintain flexible availability.
- Must have open flexibility to work during peak traffic times, including evenings, weekends and holidays
Key Information and Benefits This is a temporary, ongoing role Part-time basis - 16 hours Flexible starting time - between 07:00 am and finishing time by 09:30 pm (Flexibility is required).
The pay rate is £13.45 per hour
About Brightwork Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.
TPBN1_UKTJ
Retail Associate (Part Time) in Edinburgh employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (Part Time) in Edinburgh
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including All The Top Bananas, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Associate (Part Time) in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like All The Top Bananas that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at All The Top Bananas will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about All The Top Bananas and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at All The Top Bananas
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at All The Top Bananas, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at All The Top Bananas!
